Ethyna-Lyn Viloria
Summary
All of job experience has helped me not only improve my customer service skills, but also helped me learn to work in fast-paced and overstimulating environments. I work well under pressure, and I'm able to come up with solutions when faced with problems.
Overview
6
6
years of professional experience
Work History
Operations Associate
Sephora
02.2026 - Current
- Assisted in daily operations and inventory management to ensure seamless store functionality.
- Supported visual merchandising efforts by maintaining product displays and stock levels.
- Collaborated with team members to implement promotional strategies and enhance sales performance.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Executed new launches by efficiently updating displays in a timely manner.
Dance Instructor
Tevakanui Polynesian Entertainment LLC
06.2020 - Current
- Helped with the coordination of rehearsals and performances, ensuring seamless execution of events.
- Mentoring junior instructors, fostering professional growth and teaching excellence.
- Cultivated a positive learning environment that encourages student creativity and expression.
- Planned routines for recitals and performances.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
Beauty Advisor
Sephora
Las Vegas, NV
09.2022 - 02.2026
- Advised clients on skincare and makeup products to enhance personal beauty routines.
- Assisted in product demonstrations to educate customers on usage and application techniques.
- Maintained organized displays and stock levels to ensure optimal product availability.
- Supported team in achieving sales goals through strong customer engagement and service excellence.
- Resolved customer inquiries and complaints efficiently, enhancing overall client satisfaction experience.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Master Team Member
Chick-fil-A
Las Vegas, NV
09.2021 - 09.2022
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported training of new team members on procedures and best practices.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
Education
Bachelor of Science - Hospitality
University of Nevada, Las Vegas
Las Vegas, NV05.2026
Skills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
- Workload prioritization
Timeline
Operations Associate
Sephora
02.2026 - Current
Beauty Advisor
Sephora
09.2022 - 02.2026
Master Team Member
Chick-fil-A
09.2021 - 09.2022
Dance Instructor
Tevakanui Polynesian Entertainment LLC
06.2020 - Current
Bachelor of Science - Hospitality
University of Nevada, Las Vegas