Eugenia Brewer
Wilmington,NC
Summary
Dynamic and customer-focused Sales Associate with proven success at Lowe’s Home Improvement. Skilled in POS operations and adept at building rapport, enhancing customer loyalty. Recognized for maintaining professionalism in high-pressure situations and fostering teamwork to drive store performance. Committed to delivering exceptional service and resolving issues effectively.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowe’s Home Improvement
Wilmington, NC
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Team Member
Bojangles' Famous Chicken 'n Biscuits
Wilmington, NC
01.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
Party City
Wilmington, NC
09.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Illustration - Fine Arts
Art Academy of Cincinnati
CincinnatiSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- POS system operation
- Professional demeanor
- Listening skills
- Fine arts training
- Fine Arts Knowledge
Timeline
Sales Associate
Lowe’s Home Improvement
03.2023 - Current
Team Member
Bojangles' Famous Chicken 'n Biscuits
01.2022 - 12.2022
Team Member
Party City
09.2021 - 12.2021
Illustration - Fine Arts
Art Academy of Cincinnati