EUGERT KOCILLARI
FIREMAN HOSPITALITY
NEWYORK,NY
4
Languages
11
years of professional experience
Dynamic manager with proven expertise in customer service, team leadership, and performance management. Committed to enhancing operational efficiency and staff engagement through effective training and streamlined processes.
Work History
Manager
2 Years 3 Months- Developed and implemented training programs for staff to enhance service quality.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Coordinated team schedules to optimize staffing levels during peak service hours.
- Oversaw daily operations, ensuring compliance with hospitality standards and regulations.
- Managed and motivated employees to be productive and engaged in work.
MANAGER
6 Years 8 Months- Managed staff training programs to improve team performance and operational efficiency.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed training programs for staff to enhance performance and operational efficiency.
- Implemented inventory management systems to optimize supply chain processes and reduce waste.
SERVER
1 Year 5 Months- Delivered exceptional customer service in a high-volume dining environment.
- Managed table assignments, ensuring efficient workflow and guest satisfaction.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new staff on menu offerings and restaurant protocols to enhance team performance.
- Processed payments accurately while maintaining a balanced cash register at shift end.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat business.
SERVER
1 Year- Implemented upselling techniques, contributing to increased sales and enhanced customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness standards throughout dining areas, ensuring compliance with health regulations.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Applied Science - SIGNAL Communications
Skills
Staff management
Staff training and development
Team leadership
Performance management
Shift scheduling
Inventory management
Team management
Decision-making
Task management
Time management
Customer service
Languages
English
Full Professional
Albanian
Full Professional
Italian
Professional Working
Spanish
Limited Working
Timeline
Manager
FIREMAN HOSPITALITY
05.2024 - CurrentRead More
MANAGER
Redeye Grill
09.2017 - 05.2024Read More
SERVER
ANGUS CLUB STEAK HOUSE
04.2016 - 09.2017Read More
SERVER
Russian Tea Room
03.2015 - 03.2016Read More
MILITARY ACADEMY *SKANDERBEG*
Associate of Applied Science from SIGNAL Communications
Read More