Eunice Fatola
Jamaica,US
Summary
Dynamic customer service professional with a proven track record at the University of Hartford, excelling in community engagement and communication. Successfully enhanced customer satisfaction through innovative solutions and personalized support. Adept at documentation and team collaboration, fostering strong relationships while effectively managing multiple tasks in fast-paced environments. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
University of Hartford
West Hartford, CT
07.2024 - Current
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Resident Assistant
University of Hartford
Hartford, CT
08.2023 - Current
- Assisted residents with activities of daily living as described on individual care plans
- Undressed, washed and dressed patients to provide personal hygiene assistance
- Displayed excellent interpersonal skills when interacting with peers, faculty, staff, and guests
- Planned programs and activities designed to promote wellness and create living environment conducive to personal growth
Front Desk Receptionist
University of Hartford
Hartford, CT
07.2023 - 07.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
Student Intern
Council Member Julie Won
Sunnyside, NY
06.2022 - 09.2022
- Established and maintained a good rapport and a positive demeanor with supervisors and employees
- Attended meetings and documented meeting content, outcomes, and action items
- Built relationships with members of the community by providing exceptional community service experience
- Assisted with various projects in a research and communication capacity
Education
Bachelor of Arts - Psychology And Sociology
University of Hartford
West Hartford, CT, US05.2026
Skills
- Customer service
- Community engagement
- Communication skills
- Documentation
- Adaptability and flexibility
- Team collaboration
Timeline
Customer Service Representative
University of Hartford
07.2024 - Current
Resident Assistant
University of Hartford
08.2023 - Current
Front Desk Receptionist
University of Hartford
07.2023 - 07.2024
Student Intern
Council Member Julie Won
06.2022 - 09.2022
Bachelor of Arts - Psychology And Sociology
University of Hartford
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