Eunice Olivier Julie
Portland
Summary
Highly motivated and eager to take on new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively without constant supervision, quickly mastering new skills and thriving in dynamic environments. Limited experience, but my drive and determination make me a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maine Medical Center
12.2024 - Current
- Provide exceptional customer service by assisting patients, visitors, and staff with inquiries and concerns, ensuring a positive experience.
- Handle high-volume interactions with professionalism and efficiency, addressing customer needs in person and over the phone.
- Collaborate with medical staff and administrative teams to streamline communication and improve patient satisfaction.
- Maintain accurate records and confidential information following hospital policies and HIPAA regulations.
Volunteering at FIX HERE
Customer Service
07.2024 - Current
- Manage customer interactions and calls efficiently, providing information and ensuring client satisfaction.
- Consistently exceed daily income targets by driving sales and enhancing client relationships.
- Resolve customer issues promptly to maintain a positive service experience.
- Collaborate with team members to achieve business goals.
Babysitter
In Home
06.2023 - 08.2023
- Used organization and time management skills to multitask and keep children on set schedules.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Organized various activities, games, crafts and outings to keep children entertained.
- Engaged with children on individual basis to build positive, trusting relationships.
Appointment Scheduler/ Volunteered
Hair Salon
05.2023 - 08.2023
- Scheduled and managed appointments efficiently, ensuring smooth operations.
- Maintained high levels of customer service through effective communication and follow-ups.
- Handled rescheduling of no-shows and cancellations.
Receptionist /Intern
Telecom House
09.2019 - 11.2019
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Skilled in Spreadsheets for records
Education
Associate of Science - Architecture
Southern Maine Community College
05.2025
High School Diploma -
Wayland Academy
05.2023
Skills
- Critical Thinking
- Communication Skills
- Customer Service
- Organizational Skills
- Attention to Detail
- Scheduling and Calendar Management
- Excel
- Microsoft Office
- Marketing Media
- Presentation Customization
- Activity Planning
- Commercial Design
- Graphic Design
- Logo Creation
Languages
English
Native or Bilingual
French
Full Professional
Kinyarwanda
Native or Bilingual
Swahili
Professional Working
Timeline
Customer Service Representative
Maine Medical Center
12.2024 - Current
Volunteering at FIX HERE
Customer Service
07.2024 - Current
Babysitter
In Home
06.2023 - 08.2023
Appointment Scheduler/ Volunteered
Hair Salon
05.2023 - 08.2023
Receptionist /Intern
Telecom House
09.2019 - 11.2019
High School Diploma -
Wayland Academy
Associate of Science - Architecture
Southern Maine Community College
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