Accomplished Program Coordinator, well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Hi, I’m
Eunice Rogers
Temecula,CA
Summary
Overview
8
years of professional experience
Work History
Southwest Healthcare-Medical Education Consortium
Program Coordinator
09.2022 - 04.2023
Job overview
- Provided ongoing direction and leadership for Sports and Cardiovascular Medicine Fellowship
- Additional support for Pulmonary Medicine Fellowship and Transitional Year Residency Programs.
- Scheduled and supervised faculty meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance educational rotations.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across all Graduate Medical Education programs.
- Assisted with community resources for healthcare and mental health wellness.
- Oversee an upwards of 50 professional and administrative personnel.
- Gathered and organized printed materials required for program participation.
- Led onboarding activities for 25 student employees to equip staff in program requirements.
- Oversaw Orientation and Open House projects each year from concept through final delivery.
Amazon Warehouse-LGB9
Inbound Problem Solver/Learning Ambassador
01.2022 - 01.2023
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of product tracking services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer delivery and shipping needs.
- Met customer shipping guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Received an average of 100-300 products per day, addressing customer inquiries, solving shipping delays and providing product quality inspection.
- Collaborated with staff members to enhance parcel processing times by implementing daily shipping updates during shift changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Facilitated inter-departmental communication to effectively provide customer satisfaction.
Noonan Swim School
SWIM INSTRUCTOR/DECK SUPERVISOR
08.2015 - 06.2017
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Informed site director of concerns regarding health and safety of swim students.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Arranged, coordinated and implemented promotion of aquatic facility programs and events such as relays, swim team meets.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Milestone Group Home
Mental Health Worker
02.2016 - 02.2017
Job overview
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Managed private practice of 6 to 8 clients per week.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Dr. Serge Kaska
Front Desk Receptionist
09.2015 - 02.2016
Job overview
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
Grand Canyon University
Master of Science from HealthCare Administration
12.2022
University Overview
- Dean's List (2020)
- Research Project: Stroke Patient Education-Satisfaction Survey for TJC, Additional Data Needed
CSUSM
Bachelor of Arts from Human
Development
12.2019
University Overview
Skills
- Program Management
- Project Coordination
- Office Administration
- Attention to Detail
- Interpersonal Communication
- MS Office
- Google Workspace
- Data Entry
Timeline
Program Coordinator
Southwest Healthcare-Medical Education Consortium
09.2022 - 04.2023
Inbound Problem Solver/Learning Ambassador
Amazon Warehouse-LGB9
01.2022 - 01.2023
Mental Health Worker
Milestone Group Home
02.2016 - 02.2017
Front Desk Receptionist
Dr. Serge Kaska
09.2015 - 02.2016
SWIM INSTRUCTOR/DECK SUPERVISOR
Noonan Swim School
08.2015 - 06.2017
Grand Canyon University
Master of Science from HealthCare Administration
CSUSM
Bachelor of Arts from Human
Development
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