Eunice Urquia
Edmond
Summary
I have always been very hardworking and dedicated in any job and have proven to showcase great work ethic. I am experienced with promoting substantial service as well as increasing customer satisfaction. I able to work in environments that can be high stress and busy. Preforming multiple task and moving efficiently in a professional manner is also something I have been able to show throughout each job. I have been a leader to exemplify strong communication skills and work diligently along with other team members.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Academy Sports And Outdoors
06.2022 - Current
- Perform store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assists customers by answering questions and fulfilling requests.
- Communicate with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Certified Nurse Aide
StoneCreek Of Edmond
05.2022 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes to nurses for timely intervention.
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Merchandise Associate and Cashier
HomeGoods
06.2021 - 06.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Assisted in loading and unloading furniture.
- Answered customer questions regarding store merchandise, department information, and pricing.
Back of House Team Member
McAlister's Deli
06.2020 - 06.2021
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Assisted in meal prepping
Education
Bachelor of Science - Nursing
University of Central Oklahoma
100 N University Dr, Edmond, OK 7303412.2026
High School Diploma -
Edmond Memorial High School
1000 E 15th St, Edmond, OK 7301305.2022
Certification of Completion - Pre-Nursing
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK05.2022
Skills
- Customer Service
- Team Leadership
- Knowledge with Computers
- Adaptability and Dependability
Timeline
Cashier Team Lead
Academy Sports And Outdoors
06.2022 - Current
Certified Nurse Aide
StoneCreek Of Edmond
05.2022 - 09.2022
Merchandise Associate and Cashier
HomeGoods
06.2021 - 06.2022
Back of House Team Member
McAlister's Deli
06.2020 - 06.2021
Bachelor of Science - Nursing
University of Central Oklahoma
High School Diploma -
Edmond Memorial High School
Certification of Completion - Pre-Nursing
Francis Tuttle Technology Center - Rockwell