Erin Upshaw
Publishing Sales Specialist
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about academic publishing and library practices. Ability to work independently or as part of a team. Excellent verbal and written communication skills. Extremely adaptable to new situations and standards.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Institutional Partnership Account Specialist
Frontiers
Locust Grove, VA
04.2022 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Trained new employees on the sales cycle, best practices, and company technology and programs.
- Transferrable skills: SalesForce, Monday.com, LinkedIn Sales Navigator, Dimensions, Tableau
Store Manager
Bays Media
Johnson City, TN
01.2016 - 04.2022
- Ran and managed all day to day operations of the store
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked collaboratively with my employees to make sure work is completed correctly and efficiently
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Transferable skills: Working collaboratively with others, management and leadership skills, Microsoft Office Suite and Adobe Suite skills, project management, customer service
Reference Librarian
East Tennessee State University
Johnson City, TN
04.2018 - 05.2019
- Answering general reference queries for library patrons as well as assisting with more specific research questions
- Assisting graduate assistants and student workers with any issues they may encounter during their time working
- Transferable skills: Reference desk experience, SpringShare use, research assistance, self management
Substitute Teacher
Kingsport City Schools
Kingsport, TN
09.2015 - 01.2016
- Worked with students at all three levels (elementary, middle, and high) and assisted with their daily work and keeping them on task
- Performed additional tech support for students with their laptops/iPads provided by the school system
- Adapted to teaching different curriculum each day as needed by the class I was working with
- Transferable skills: Teaching experience, self management, experience in various classroom environments
Graphic Design
Social Media Management
Kingsport, TN
06.2015 - 01.2016
- Gained extensive experience with self-management while working freelance
- Assisted clients in creating appealing, navigable social media sites and taught how to create content for them
- Photographed products for small businesses to display on said social media sites
- Transferable skills: Working independently, self management, Adobe Suite and Photoshop skills
Archival Internship
Lincoln Memorial University
Harrogate, TN
01.2015 - 05.2015
- Worked on creating a digital showcase to be displayed on the Lincoln Memorial University museum's homepage
- Digitized lithographs for the digital collection from the Henry Spenser Lithograph Collection
- Created new records for these lithographs as well as a finding aid to be used in the university's OPAC
- Transferable skills: Self management, working independently, experience with creating and managing MARC records, showcase development, basic website building
Library
King University
Bristol, TN
08.2014 - 12.2014
- Worked daily at the reference desk to answer student queries and assist with research questions
- Was assigned to oversee the transition of all library records from LibGuides 1.0 to 2.0 in addition to repairing files that were damaged during the transfer
- Completed a solo instruction of an intro level English course on information literacy (where I created the syllabus and all materials used)
- Transferable skills: Library instruction, experience with LibGuides 1.0 and 2.0, reference desk experience, Adobe Connect experience, research assistance, self management, working collaboratively with others
Education
Master of Library And Information Science -
University of Tennessee
Knoxville 08.2013 - 05.2015
Bachelor of Science - Philosophy, Religious Studies
Austin Peay State University
Clarksville 09.2009 - 05.2013
Skills
Territory growth
Customer relationship development
Adept multi-tasker
Superior organizational skills
SalesForce
Project coordination
Accomplishments
- Extensive experience managing groups of people in both school settings and volunteer settings
- Examples include: third through fifth grade VBS director at First Baptist Church Kingsport, vice president of the Students of Secular Humanism at Austin Peay State University in Clarksville, Japanese culture club president at Dobyns-Bennett High School in Kingsport (president for two years, organized two major club trips with responsibility for ten plus students)
- Experience with digital photography (over ten years) and editing digital photography (two years)
- Additional experience with traditional photography (developing film by hand, making prints by hand, two years)
- Higher than average organizational skills, used in both professional settings (past job experience) and volunteer settings
Timeline
Institutional Partnership Account Specialist
Frontiers
04.2022 - Current
Reference Librarian
East Tennessee State University
04.2018 - 05.2019
Store Manager
Bays Media
01.2016 - 04.2022
Substitute Teacher
Kingsport City Schools
09.2015 - 01.2016
Graphic Design
Social Media Management
06.2015 - 01.2016
Archival Internship
Lincoln Memorial University
01.2015 - 05.2015
Library
King University
08.2014 - 12.2014
Master of Library And Information Science -
University of Tennessee
08.2013 - 05.2015
Bachelor of Science - Philosophy, Religious Studies
Austin Peay State University
09.2009 - 05.2013