Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Eurcell Green-Saulsberry

Memphis,TN

Summary

Highly- motivated goal-oriented, and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Knowledgeable Insurance representative practiced working with regulatory limits and department standards to handle requirements via email, letter, telephone calls, and in person, offering a 7-year background generating new business by selling various insurance plans, partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Agent

Humana
Louisville, KY
04.2023 - Current
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.

Insurance Agent

Self-employeed
Memphis, Tennessee
07.2022 - 04.2023
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.

Insurance Agent

Total Insurance Brokers
Tampa, FL
09.2019 - 07.2022
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Technical Support Representative

ATT&T
Memphis, TN
07.2019 - 01.2020
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Maintained detailed records of customer interactions and transactions.

Support Specialist

Connextionpoint
Memphis, TN
08.2017 - 09.2019
  • Provided technical support to customers via phone and email.
  • Analyzed computer issues, identified root causes, and implemented solutions.
  • Created detailed reports of all service activities for management review.
  • Researched new technologies to improve customer experience and optimize operations.

Education

Certification - Insurance

Tom Seviere
Memphis, TN
09-2018

Associate of Arts - Criminal Justice

Delgado Community College
New Orleans, LA
08-2003

Skills

  • Customer Service
  • Leads Prospecting
  • Policy Renewals
  • CRM Software
  • Lead Development
  • Customer follow-up
  • Account Management
  • Client Relations
  • Upselling
  • Marketing Strategies
  • Negotiation abilities
  • Revenue Generation
  • Insurance sales strategy
  • Policy Knowledge

Certification

  • Licensed 2018 Health & Life Insurance
  • Notary 2023

Accomplishments

  • Business Owner 2021-current

Timeline

Insurance Agent

Humana
04.2023 - Current

Insurance Agent

Self-employeed
07.2022 - 04.2023

Insurance Agent

Total Insurance Brokers
09.2019 - 07.2022

Technical Support Representative

ATT&T
07.2019 - 01.2020

Support Specialist

Connextionpoint
08.2017 - 09.2019

Certification - Insurance

Tom Seviere

Associate of Arts - Criminal Justice

Delgado Community College

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Eurcell Green-Saulsberry