Eusheila Turner
Charlottesville,VA
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt swiftly to new environments. Committed to contributing to team success while actively seeking opportunities for professional development. A positive attitude and dedication to continuous learning drive a passion for achieving excellence in every endeavor. Prepared to leverage skills and enthusiasm to make a meaningful impact in a collaborative setting.
Overview
27
27
years of professional experience
Work History
Inbound Sales Representative
Ting Internet
11.2022 - 11.2024
- Achieved a 65% conversion rate with Sales Qualified Leads, driving new sales for both residential and SMB customers.
- Collaborated with management on strategic goals, aligning team efforts with broader company objectives.
- Acted as a Subject Matter Expert on several key initiatives, enhancing team knowledge and promoting consistent customer support.
- Demonstrated ability to work effectively under pressure with shifting priorities and tight deadlines while maintaining accuracy and professionalism.
- Remote
Onboarding Specialist, Residential Onboarding
Ting Internet
08.2021 - 11.2022
- Responded to inquiries on Ting Fiber services, providing detailed support on technical specifications, construction timelines, and promotions.
- Guided new customers through account setup and pre-order processes, ensuring smooth onboarding with precise record-keeping.
- Developed and maintained accurate customer records and support logs using proprietary software systems.
- Remote
Relationship Banker
Bank of America
Charlottesville, VA
08.2018 - 08.2022
- Built strong client relationships through personalized guidance and tailored financial product recommendations.
- Managed daily interactions with clients, handling high-volume engagements while maintaining detailed documentation.
- Communicated effectively with diverse teams, including branch personnel and clients, to resolve complex account issues.
Financial Center Operations Manager
Bank of America
Charlottesville, VA
01.2008 - 02.2018
- Oversaw daily branch operations, ensuring compliance and accurate records through thorough audit management.
- Trained and supervised staff on documentation standards and business terminology usage.
- Maintained high attention to detail while managing team scheduling, performance reports, and operational workflows.
Teller
Bank of America
Charlottesville, VA
08.1997 - 01.2008
- Delivered professional, prompt service while accurately handling financial transactions and preparing customer records.
- Identified client needs and provided product recommendations, contributing to branch success.
Education
Bachelors of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.1996
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Data entry skills
- Relationship building
- Attention to detail
- Problem-solving abilities
- Verbal and written communication
- Customer inquiry and response
Timeline
Inbound Sales Representative
Ting Internet
11.2022 - 11.2024
Onboarding Specialist, Residential Onboarding
Ting Internet
08.2021 - 11.2022
Relationship Banker
Bank of America
08.2018 - 08.2022
Financial Center Operations Manager
Bank of America
01.2008 - 02.2018
Teller
Bank of America
08.1997 - 01.2008
Bachelors of Science - Psychology
Virginia Commonwealth University