Eustacio Herrera
San Antonio
Summary
I'm a dedicated people person and a team player who loves motivating my team to achieve our goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
San Antonio
07.2024 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained up-to-date knowledge of company products and services.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Companion Animal Leader
Petco Animal Supplies Stores Inc.
Edinburg
07.2023 - 07.2024
- Helped customers by answering questions and locating merchandise.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Described merchandise and explained use, operation and care.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Answered store and merchandise questions and led customers to wanted items.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Educated staff members on proper handling techniques when interacting with animals.
- Placed special orders or called other stores to find desired items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained a clean and safe environment for both animals and staff.
- Adhered to industry regulations regarding animal welfare and safety protocols.
- Ensured that all animals received necessary medical treatments as prescribed by veterinarians.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Guest Advisor
Petco Animal Supplies Stores Inc.
Edinburg
03.2021 - 07.2023
- Processed merchandise orders using POS systems and other computer applications.
- Participated in inventory preparation, execution and follow-up to maintain equipment and supplies.
- Performed cashier duties such as processing payments, refunds, returns, and exchanges.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Conducted regular price checks to ensure competitive prices were being offered.
- Maintained an accurate inventory of products available for sale.
- Computed bills, collected payments and made change for guests.
- Answered phone calls from customers regarding product availability and pricing information.
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
Education
Some College (No Degree) - Biology
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Employee training
- Payroll administration
- Performance management
- Sales analysis
- Customer service
- Point-of-sale systems
- Conflict resolution
- Communication skills
- Data analysis
- Hiring and training
- Active listening
- Self motivation
- Workplace safety compliance
- Staff supervision
- Customer service and satisfaction
- Money handling
- Goal setting
- Adaptability
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
07.2024 - Current
Companion Animal Leader
Petco Animal Supplies Stores Inc.
07.2023 - 07.2024
Guest Advisor
Petco Animal Supplies Stores Inc.
03.2021 - 07.2023
Some College (No Degree) - Biology
The University of Texas Rio Grande Valley