Eva Castellanos
Anaheim,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LVN, Outreach and Enrollment
United Healthcare Optum
08.2024 - Current
- Helping individuals enroll in appropriate health care management programs.
- Complete clinical eligibility assessments.
- Identify health conditions or social gaps.
- Use existing procedures and facts to solve routine problems.
- Maintaining accurate records of outreach activities, enrollment assistance, and member interactions.
- Providing clear and concise information to members about their health and healthcare options.
LVN Outreach Intake Specialist
Titanium Healthcare
07.2023 - 07.2024
- Conduct telephonic comprehensive assessments in order to enroll members into the CalAIM Enhanced Care Management program.
- Complete warm hand-offs with Assigned Lead Case Managers.
- Review data and interview potential members to verify eligibility for enrollment in the Enhanced Care Management program and complete the referral process when necessary.
- Oversee provision of ECM services, including the completion of member assessments, development of member Care Management Plans (CMP), and provide educational and community resources.
- Document evidence of care in the member’s record in a concise and timely manner using the EHR system.
- Identify, coordinate, and follow-up on member needs to ensure continuity of care, and member needs are being met.
- Assist in leading the services provided to the eligible and enrolled members and ensure ongoing compliance with state regulations and company policies and procedures.
LVN, Outpatient Psychiatry
Telecare Corporation
10.2022 - 06.2023
- Establish and maintain a therapeutic relationship with members served.
- Provide nursing care and assists in the welcoming, admission, and discharge process.
- Collect data relevant to care of members served; develop and implement nursing care plans.
- Transcribe physician orders accurately and in a timely manner.
- Administer medication and treatments to members served.
- Adheres to medication management policies and procedures.
- Notify the prescriber and nursing supervisor of any changes in behavior or condition.
- Document the progress of members served toward their Recovery Plan goals.
- Attends and participates in community meetings and groups.
- Actively participate in multidisciplinary team meetings and treatment planning meetings.
- Evade members served in the event of assaultive behavior and pass assault/crisis prevention training.
LVN Student Nurse
Pacific College
02.2020 - 04.2022
- Took and recorded patients’ vital signs, performed fingerstick glucose monitoring and ensured patient privacy and comfort.
- Monitored patients to determine signs of distress or changes in conditions and reported both immediately.
- Assisted with personal needs such as washing, bathing, toileting, and grooming.
- Handled specimen collection and recorded intake and output.
- Assisted in administration of medications, including g-tube medications and injections, insertion of urinary catheters and tracheostomy care.
- Delivered and set up patients’ food trays according to the patient’s specific needs.
Care Coordinator
Comprehensive Care Solutions
05.2012 - 05.2018
- Enrolled patients into a telephonic medical case management program per physician’s order. Gathered data regarding patient health history.
- Assisted patients in navigating medical care to meet their specific needs and minimize the impact of health care barriers.
- Conferred with patients and family members concerning patients’ care and their specific health goals.
- Participated in Interdisciplinary team meetings to improve provider communication and promote optimal patient care.
Instructional Aide, Medical Assistant Back Office Course
Coastline Regional Occupational Program
09.2005 - 06.2011
- Assisted the instructor in providing a dynamic environment conducive to student learning.
- Assisted in classroom management and maintained documentation on student progress.
- Provided instructor with assistance in preparing students for employment as a clinical medical assistant in a physician’s office.
- Assisted with classroom instruction and demonstration of vital signs, rooming patients, preparation for physical examination, medication administration, phlebotomy, ECGs, emergency medical procedures, ethics, legalities, and patient privacy.
Education
Associate of Science degree - Vocational Nursing
Pacific College
Costa Mesa, CA01.2022
High School Diploma - undefined
Centennial Education Center
01.2012
Medical Assistant Back Office Course Certificate - undefined
Coastline Regional Occupational Program
Costa Mesa, CA01.2005
Skills
- Patient database management
- Microsoft Word, Outlook, Excel and PowerPoint, type 55 WPM
- Bilingual in English and Spanish
- Excellent interpersonal communication skills
- Highly organized
- Patient intake and patient education
- Behavioral health support
- Empathetic and compassionate
- Healthcare software proficiency
- HIPAA compliance
- Multi-tasking and prioritization
- Attention to detail
Certification
- Licensed Vocational Nurse, California Board of Vocational Nurses and Psychiatric Technicians, #VN727335, Expires 2025-11-30.
- Licensed Practical Nurse New York Department of Education #352784, Expires 2028-02-29.
- American Heart Association BLS/CPR certified
Timeline
LVN, Outreach and Enrollment
United Healthcare Optum
08.2024 - Current
LVN Outreach Intake Specialist
Titanium Healthcare
07.2023 - 07.2024
LVN, Outpatient Psychiatry
Telecare Corporation
10.2022 - 06.2023
LVN Student Nurse
Pacific College
02.2020 - 04.2022
Care Coordinator
Comprehensive Care Solutions
05.2012 - 05.2018
Instructional Aide, Medical Assistant Back Office Course
Coastline Regional Occupational Program
09.2005 - 06.2011
High School Diploma - undefined
Centennial Education Center
Medical Assistant Back Office Course Certificate - undefined
Coastline Regional Occupational Program
Associate of Science degree - Vocational Nursing
Pacific College
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