Eva Cavecchi
Denver,CO
Summary
Results-driven guest experience specialist with a focus on luxury residential bookings and revenue generation. Skilled in cultivating relationships with VIP clientele, identifying upsell opportunities, and maximizing repeat business within a five-star resort environment.
Overview
7
7
years of professional experience
Work History
Guest Experience Specialist
Four Seasons Resort
Vail, CO
08.2025 - Current
- Manage residential rental portfolio, driving revenue through bookings and repeat clientele
- Cultivate relationships with high-value and VIP guests, increasing loyalty and return stays
- Identify upselling opportunities for premium services, amenities, and extended stays
- Coordinate across departments to deliver seamless, high-end guest experiences
- Luxury hotel and resort chain known for high-end guest experiences.
Spa Receptionist
Four Seasons Denver
06.2022 - 08.2025
- Generated revenue through service and product recommendations in a luxury spa environment
- Built strong guest relationships, contributing to repeat business and client retention
- Managed booking systems to optimize appointment scheduling and maximize daily revenue
- Delivered personalized service aligned with brand standards
- Luxury hotel and resort chain known for high-end guest experiences.
Spa Receptionist
The Oxford Hotel
Denver, CO
04.2022 - 06.2022
- Supported revenue growth through guest engagement and service recommendations
- Handled reservations and client inquiries, converting interest into booked services
- Maintained strong communication with guests to encourage repeat visits
- Hotels known for their unique designs and personalized service.
Spa Receptionist
The Brown Palace Hotel & Spa
Denver, CO
01.2019 - 01.2022
- Led spa operations with a focus on retail sales performance and revenue targets
- Increased retail sales through product education and strategic upselling
- Developed client relationships that drove repeat business and customer loyalty
- Trained staff on sales techniques and guest engagement strategies
- Historic luxury hotel known for its elegant accommodations and spa services.
Education
Bachelor's Degree - Hotel Management
Metropolitan State University of Denver
Skills
- Guest relations
- Exceptional communication
- Conflict resolution expertise
- Opera Knowledge
- Sales proficiency
Timeline
Guest Experience Specialist
Four Seasons Resort
08.2025 - Current
Spa Receptionist
Four Seasons Denver
06.2022 - 08.2025
Spa Receptionist
The Oxford Hotel
04.2022 - 06.2022
Spa Receptionist
The Brown Palace Hotel & Spa
01.2019 - 01.2022
Bachelor's Degree - Hotel Management
Metropolitan State University of Denver