Eva Figueroa
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Advanced Hair Restoration
12.2019 - Current
- Check in patients for surgery
- Provide patients with information regarding their treatment plan, pre and post-operative instructions, and medications
- Process payments using cash, credit, and financing
- Respond to daily inquiries via phone, email, and text
- Follow up with patients after their initial consultation to book their procedure or answer additional questions
- Maintain patient confidentiality
- Travel to different locations to train new staff members
- Provide exceptional customer service by addressing concerns and ensuring patient satisfaction with their experience
- Analyze patient satisfaction surveys to identify areas for improvement and implement changes.
Receptionist
Jim Falk Lexus of Beverly Hills
07.2017 - 12.2019
- Greeted customers
- Answered calls promptly
- Handled loaner contracts
- Scheduled service appointments
- Ensured cleanliness of reception area
- Resolved customer problems or complaints
- Closed repair orders and invoices
Cashier
Universal City Nissan
02.2016 - 07.2017
- Greeted customers
- Answered incoming calls
- Operated cash register for cash, check, and credit card transactions
- Closed repair orders
- Kept reception area clean
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
West Adams Prep
Los Angeles06-2015
Skills
- Customer service
- Organizational skills
- Attention to detail
- Multitasking
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Advanced Hair Restoration
12.2019 - Current
Receptionist
Jim Falk Lexus of Beverly Hills
07.2017 - 12.2019
Cashier
Universal City Nissan
02.2016 - 07.2017
High School Diploma -
West Adams Prep
Similar Profiles
Lizzeth RuizLizzeth Ruiz
Doctor at Advanced Hair Restoration, Bojanini Hair and Skin ExpertsDoctor at Advanced Hair Restoration, Bojanini Hair and Skin Experts
BERNARDITA ACUÑABERNARDITA ACUÑA
Senior Counselor at Advanced Hair RestorationSenior Counselor at Advanced Hair Restoration
Heidi GarciaHeidi Garcia
Administrative Coordinator/Lead Medical Assistant at Advanced Hair RestorationAdministrative Coordinator/Lead Medical Assistant at Advanced Hair Restoration
Vanessa PerezVanessa Perez
Patient Service Representative at Advanced Hair RestorationPatient Service Representative at Advanced Hair Restoration
MICHAEL ZINKMICHAEL ZINK
SENIOR PRODUCT MANAGER at RentSpreeSENIOR PRODUCT MANAGER at RentSpree