Eva Figueroa
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Advanced Hair Restoration
12.2019 - Current
- Check in patients for surgery
- Provide patients with information regarding their treatment plan, pre and post-operative instructions, and medications
- Process payments using cash, credit, and financing
- Respond to daily inquiries via phone, email, and text
- Follow up with patients after their initial consultation to book their procedure or answer additional questions
- Maintain patient confidentiality
- Travel to different locations to train new staff members
- Provide exceptional customer service by addressing concerns and ensuring patient satisfaction with their experience
- Analyze patient satisfaction surveys to identify areas for improvement and implement changes.
Receptionist
Jim Falk Lexus of Beverly Hills
07.2017 - 12.2019
- Greeted customers
- Answered calls promptly
- Handled loaner contracts
- Scheduled service appointments
- Ensured cleanliness of reception area
- Resolved customer problems or complaints
- Closed repair orders and invoices
Cashier
Universal City Nissan
02.2016 - 07.2017
- Greeted customers
- Answered incoming calls
- Operated cash register for cash, check, and credit card transactions
- Closed repair orders
- Kept reception area clean
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
West Adams Prep
Los Angeles06-2015
Skills
- Customer service
- Organizational skills
- Attention to detail
- Multitasking
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Advanced Hair Restoration
12.2019 - Current
Receptionist
Jim Falk Lexus of Beverly Hills
07.2017 - 12.2019
Cashier
Universal City Nissan
02.2016 - 07.2017
High School Diploma -
West Adams Prep