Eva Goodwin
Willingboro,NJ
Summary
Detail-oriented and highly organized administrative professional with extensive experience providing clerical support, office management, and customer service. Skilled at handling confidential information, managing office operations, and effectively communicating with staff and external parties. I am proficient in word processing, database creation, and advanced spreadsheet management. Adept at prioritizing tasks, delegating work, and supporting senior leadership in fast-paced environments. Committed to contributing to the success of the organization through efficient office practices and superior support.
Overview
24
24
years of professional experience
Work History
Medical Office Specialist
Cardiovascular Specialists Of Texas
Austin, TX
06.2024 - 12.2024
- Provided exceptional patient relations by answering phones, addressing patient inquiries, and ensuring a welcoming and professional atmosphere.
- Demonstrated the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills assessments, competency assessments, and performance evaluations.
- Ability to collaborate with management, medical staff, and employees at all organizational levels.
- Manage front office functions, including patient check-in/check-out, scheduling appointments, and handling insurance verification to ensure smooth daily operations.
- Process referrals efficiently using the Leading Reach program, ensuring timely and accurate patient information is sent to specialists, and follow-up care is scheduled.
- Oversee the maintenance and retrieval of medical records and patient information, ensuring confidentiality and compliance with regulations.
- Collect and record co-pays (cash and charge), and balance daily transactions in the computer system.
- Utilize the Electronic Health Records (EHR) system to input, update, and manage patient data efficiently.
Human Services Assistant
New Lisbon Developmental Center
New Lisbon, NJ
10.2008 - 05.2022
- Deliver daily living assistance, focusing on problem-solving, for residents in a high-end disability living facility.
- Council and console individuals with disabilities who are in distress.
- Implementation of independent living plans, and ongoing service provision.
- Ability to keep all company-sensitive documents secure.
- Multitasking and efficient work in a demanding, challenging environment.
- Support consumers with comprehensive individual advocacy.
- Completed and submitted clinical documentation in accordance with state guidelines.
- Gathered appropriate data and information, and performed timely and accurate daily written active treatment reports.
Director's Assistant
Kids Will Always Be Special Day Care Center
Lumberton , NJ
09.2000 - 09.2008
- Directed and assisted in the operation of a preschool facility, ensuring compliance with state licensing requirements.
- Treated prospective and enrolled students with professionalism and respect, ensuring a positive experience throughout the enrollment process.
- Scheduled and conducted meetings, resolving issues with creative solutions.
- Trained and supervised staff, escalating concerns as needed.
- Data entry.
- Collected and processed weekly finances, managed payroll, and prepared annual reports.
- Planned and executed projects and events.
- Built a healthy rapport with parents, responding to their concerns in a compassionate manner.
- Collected and received correspondence from supervisors and employers.
- Demonstrated effective communication skills, maintaining professionalism, and confidence in customer interactions.
Education
Master of Social Work - Social Work
Capella University
Washington DC01-2028
BBA - Business Administration
Strayer University
Washington DC09-2024
Skills
- Medical office equipment
- Medical documentation
- Healthcare regulations
- Patient confidentiality
- Office management
- Patient scheduling
- Detail-oriented, with a focus on maintaining accurate documentation and adherence to program guidelines
- Effective communicator, punctual, skilled in interacting with staff, clients, and external partners
- Able to maintain professionalism in high-pressure situations, and provide excellent customer service
Affiliations
Leadership & Community Involvement
Founder & Mentor
(The Chosen Generation) — Lumberton, NJ
09/2005 – 04/2012
- Founded and led a teen summit aimed at mentoring teenagers aged 10–17 to develop leadership, communication, and personal growth skills.
- Organized and facilitated workshops, panel discussions, and community-building activities for 27 participants.
- Collaborated with community leaders, educators, and local organizations to provide resources and opportunities for participants.
- Successfully impacted participants’ confidence, decision-making skills, and educational aspirations, receiving positive feedback from parents/participants/educators.
Timeline
Medical Office Specialist
Cardiovascular Specialists Of Texas
06.2024 - 12.2024
Human Services Assistant
New Lisbon Developmental Center
10.2008 - 05.2022
Director's Assistant
Kids Will Always Be Special Day Care Center
09.2000 - 09.2008
Master of Social Work - Social Work
Capella University
BBA - Business Administration
Strayer University
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