Isabel Mendoza
New Braunfels,TX
Summary
Results-driven Medical Office Specialist with expertise in patient scheduling, insurance verification, and enhancing clinic workflow. Proven ability to improve patient experiences through attention to detail and effective communication.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
HCA Healthcare
Texas
04.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- verified patient eligibility for services efficiently.
- Trained new staff on administrative software tools used in practice.
- Implemented process improvements that reduced patient wait times significantly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Collect co-pays and payments, process credit card authorizations, and balance the daily financial
records in the computer system.
Medical Receptionist
Dr Mark Garcia
New Braunfels, TX
12.2014 - 03.2024
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Greeted patients warmly during phone conversations and in-person visits.
- Managed all clinic telephone communications, including appointment scheduling.
- Registered patients upon arrival, collecting necessary insurance and personal information.
- Assisted patients with insurance verification and billing inquiries, enhancing customer satisfaction.
Education
GED -
Seguin
Seguin, TXMedical Office Specialist -
Kaplan College San Antonio
San Antonio, TX05-2013
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Medical office equipment
- Medical office software
- Healthcare regulations
- Appointment setting
- Multitasking and organization
- Office administration
- Positive attitude
- Patient demographics
- Medical records management
- Follow-up skills
- Insurance billing
- Patient care
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Team leadership
- Computer skills
- Clinical documentation
- Phone and email etiquette
- Payment collection and processing
- Patient registration
- Insurance authorizations
- Medical terminologies
- Co-pay collection
- Customer service
- Problem-solving abilities
- Multitasking
- Teamwork
Timeline
Medical Office Specialist
HCA Healthcare
04.2024 - Current
Medical Receptionist
Dr Mark Garcia
12.2014 - 03.2024
GED -
Seguin
Medical Office Specialist -
Kaplan College San Antonio