Eva Hernandez
National City ,CA
Summary
Dynamic Operations Associate at JCPenney with a proven track record in enhancing customer satisfaction and maintaining data integrity. Skilled in crisis intervention and behavior modification as a Behavior Interventionist, leveraging strong communication and deadline management abilities to foster positive outcomes and support multidisciplinary teams effectively.
Overview
6
6
years of professional experience
Work History
Operations Associate
JCPenney
10.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Followed shipping and receiving procedures for goods and materials.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Behavior Interventionist
Motiva Associates
01.2019 - 08.2019
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
Education
Master of Arts - Marriage And Family Therapy
Brandman University
San Diego, CA01-2027
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2016
Skills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Associate
JCPenney
10.2023 - Current
Behavior Interventionist
Motiva Associates
01.2019 - 08.2019
Master of Arts - Marriage And Family Therapy
Brandman University
Bachelor of Arts - Psychology
Southern New Hampshire University
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