Eva J. Berthold
Arlington
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
13
13
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
01.2022 - Current
- Supports the CM in overseeing and managing the financial facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports
- Monthly collect rent payments, fees and order supplies for the property
- Processes resident move-outs by reviewing lease terms and notice requirements
- Completes deposit accounting, walk units and proceeds legally if necessary
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner
- Acts as the on-site supervisor in the absence of the community manager by coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community
Senior Leasing Consultant
Confluence
07.2020 - 02.2021
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained strong relationships with other industry professionals such as real estate agents and brokers to increase property exposure and facilitate referrals.
- Served as a knowledgeable resource for current residents by providing information about community events, local businesses, and nearby services.
Leasing Consultant
Greystar Property Management
11.2015 - 07.2020
- Quickly respond to and pursue sales leads to lease vacant apartments
- Showcase community and apartment/model by applying product knowledge to prospective clients' needs and by persuasively communicating the features and benefits; close the sale
- Manage the leasing process by guiding new residents through each step, completing all paperwork, and obtaining renter's insurance
- Update availability report, process applications for approvals
- (i.e., credit check, verify rental history, etc.) Submit processed applications to the Community Manager for approval
- Follow up with applicant regarding status
- Collect and record application fees and deposits; accurately document all financial transactions
- Successful and timely resolution of resident needs and issues that arise
- Assist in development of marketing plans, internet advertisements, and marketing copy
- Collaborate with teammates to identify opportunities to create value for residents and drive more revenue
Banquets & Front Desk
Four Seasons Hotel
01.2012 - 01.2015
- Create an uplifting experience for guests and residents of the Four Seasons
- Act as an ambassador of the Four Seasons brand and uphold the highest standards
- Develop good relationships with customers, maintain work station cleanliness
- During a ninety day transfer to Front Desk operations, I developed problem solving, customer service, teamwork, and multitasking skills
- Act as a concierge when needed and facilitates solutions of problems for other departments
Education
B.A. - Political Science, Public Relations, International Relations and National Security
University of South Carolina
Columbia, SCSkills
- Strong organizational and time management skills
- Payment processing
- Experience with Revenue Management
- Financial records oversight
- Event planning
- Experience with Property Management Software: Yardi, Rent Cafe, Entrata
Timeline
Assistant Community Manager
Greystar Property Management
01.2022 - Current
Senior Leasing Consultant
Confluence
07.2020 - 02.2021
Leasing Consultant
Greystar Property Management
11.2015 - 07.2020
Banquets & Front Desk
Four Seasons Hotel
01.2012 - 01.2015
B.A. - Political Science, Public Relations, International Relations and National Security
University of South Carolina
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