Eva Joseph
Bessemer,AL
Summary
Skilled Front Desk Manager with rich background in hospitality and customer service. Demonstrated strengths in team leadership, communication, and problem-solving skills. Notable for improving customer satisfaction scores through exceptional guest relations and efficient management of front desk operations.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
Baymont By Wyndham
Bessemer, AL
07.2023 - Current
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
Front Office Manager
Holiday Inn Express Hotel Suites
Bessemer, AL
02.2004 - 07.2023
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Analyzed customer feedback data to identify areas of improvement.
Education
Some College (No Degree) - Journalism
Talladega College
Talladega, ALSkills
- Cash control
- Customer Service
- Quality Assurance
- Delegating Work Assignments
- Hotel reservation systems
- Room assignments
Timeline
Front Desk Manager
Baymont By Wyndham
07.2023 - Current
Front Office Manager
Holiday Inn Express Hotel Suites
02.2004 - 07.2023
Some College (No Degree) - Journalism
Talladega College
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