Eva Kurien
Summary
- I learned dynamic customer service professional with a proven track record, excelling in high-pressure environments. Skilled in conflict resolution and effective communication, I love enhancing customer loyalty through tailored solutions. Recognized for my attention to detail and ability to collaborate with teams, ensuring seamless service delivery and memorable guest experiences.
- Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Maddie
10.2024 - 01.2025
- Handled high pressure situations by managing parties or unexpected events.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, and answered customer questions.
- Assisted servers with food delivery during peak to ensure timely service for all guests.
- Made a positive impressions for guests with my friendliness, professionalism, and enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Customer Service Representative
Jimmy
03.2023 - 09.2024
- Managed high-stress situations and kept professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated calls, finding resolutions for both customers and the company.
- Developed strong product knowledge to provide informed recommendations.
- Collaborated with team members to have best practices for customer service delivery.
- Provided coaching and mentoring to new hires.
- Enhanced customer loyalty by offering solutions tailored to individual needs.
Education
Lakeville North High School
Lakeville, MN05-2026
Skills
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Product knowledge
- Effective communication
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Attention to detail
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host
Maddie
10.2024 - 01.2025
Customer Service Representative
Jimmy
03.2023 - 09.2024
Lakeville North High School
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