Eva Malone
Scottsdale,AZ
Summary
Personable and experienced hostess with a strong background in customer service within fast-paced and fine dining environments. Demonstrated ability to manage reservations and seating with efficiency and accuracy. Recognized for maintaining a welcoming atmosphere, addressing guest needs promptly, and ensuring smooth front-of-house operations under pressure.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
SugarJam Restaurant
Scottsdale, AZ
04.2024 - 01.2025
- Managed front-of-house operations in a high-traffic brunch environment, efficiently coordinating waitlists, seating over 500 guests per shift, and minimizing wait times during peak hours.
- Providing exceptional customer service under pressure,while calmly resolving guest concerns and ensuring a welcoming atmosphere despite high-volume demands.
Restaurant Hostess
Luna by Giada, Caesars Republic Scottsdale
Scottsdale, AZ
04.2024 - 08.2024
- Managing reservations and seating arrangements with discretion and efficiency and balancing guest preferences with operational flow to uphold service standards.
- Demonstrating attention to detail, from guest greetings to table presentation, contributing to a consistently elevated dining experience.
- Sharing daily specials, employee favorites, or fun facts regarding the foundation of the restaurant to create a warm and professional guest experience.
Cashier
DMac & Wings Restaurant
Mesa, AZ
08.2023 - 01.2024
- Accepting responsibility for processing and receiving customer's payments, as well as making sure they are pleased with their service.
- Understanding frustration surrounded by the food industry and the effect it has on customers and employees.
- Applying interpersonal communication skills, time management, and dependability towards the work.
Restaurant Hostess
Fat Ox Restaurant
Scottsdale, AZ
04.2022 - 06.2022
- Greeting guests while presenting a positive first impression reflecting the restaurant.
- Maintaining organized and detail-oriented, in order to create a seamless atmosphere for all employees and guests.
- Providing accurate information regarding wait times and reservations, while always understanding the customer.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Saguaro High School
Scottsdale, AZ05-2023
Skills
- Customer service
- Team collaboration
- Service prioritization
- Relationship building
- Strong multitasking
Timeline
Restaurant Hostess
SugarJam Restaurant
04.2024 - 01.2025
Restaurant Hostess
Luna by Giada, Caesars Republic Scottsdale
04.2024 - 08.2024
Cashier
DMac & Wings Restaurant
08.2023 - 01.2024
Restaurant Hostess
Fat Ox Restaurant
04.2022 - 06.2022
Bachelor of Arts - Business Communications
Arizona State University
High School Diploma -
Saguaro High School
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