Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eva Mohr

Virginia Beach,VA

Summary

A hardworking and dedicated employee with 5 years of experience in the customer service industry. Able to work as a team with fellow coworkers or alone to give customers the best experience possible. Bringing good communication skills, multi-tasking abilities, and problem solving. Practices cleanliness and proficiency. Comfortable working in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Hostess

The Melting Pot Restaurants Inc.
Virginia Beach, VA
09.2018 - 04.2019
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Provided excellent customer service by addressing customer needs promptly.
  • Maintained a clean and organized dining area.

Accounts Payable Assistant

Wave Riding Vehicles
Virginia Beach, VA
02.2022 - 04.2022
  • Processed vendor invoices in a timely manner.
  • Assisted in the preparation of month-end closing activities related to accounts payable transactions.
  • Conducted research on past due invoices when necessary.
  • Gained valuable computer skills through reviewing and completing company invoices.
  • Exercised financial abilities through counting money from company registers.
  • Practiced organization skills by sorting office files and paperwork.
  • Maintained a positive work environment by following instruction and demonstrating excellent time management.
  • Maintained accurate records of payments, credits, and other transactions.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Waitress/Cashier/Hostess/Cook

Lago Mar Pizza
Virginia Beach, VA
08.2019 - 01.2024
  • Responsible for cooking and preparing entire food menu and training new hires.
  • Covered delivery shifts as needed.
  • Developed positive relationships with regular customers through friendly conversation.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Completed multiple tasks while serving and waiting on tables.
  • Brought food and beverages to tables in a timely manner.
  • Cleared away dirty dishes from tables after each course was finished.
  • Refined ability to assist displeased customers and discovered solutions to increase customer satisfaction.
  • Learned valuable food preparation skills and how to maintain a clean and safe kitchen environment.
  • Developed good time management skills by working in a busy and fast paced environment.
  • Provided pleasant satisfactory customer service.
  • Demonstrated a strong work ethic by practicing time management, effective problem solving, and reliability in the workplace.
  • Assisted customers with payments using cash and card.
  • Greeted customers, answered questions and recommended specials to increase profits.

Server

The Shack
Virginia Beach, VA
03.2024 - 12.2024
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Analyzed complex information and developed creative solutions for resolving complaints satisfactorily.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Floyd Kellam High School
Virginia Beach, VA
06-2021

Skills

  • Customer Service Expertise
  • Cooking
  • Food Delivery
  • Team Collaboration
  • Server Support
  • Food Running
  • Complaint Handling
  • Takeout Order Processing
  • Check Payment Processing
  • Cleaning and Sanitation
  • Food Safety Understanding
  • Menu Knowledge
  • Greeting Guests
  • Phone Etiquette

References

References available upon request.

Timeline

Server

The Shack
03.2024 - 12.2024

Accounts Payable Assistant

Wave Riding Vehicles
02.2022 - 04.2022

Waitress/Cashier/Hostess/Cook

Lago Mar Pizza
08.2019 - 01.2024

Hostess

The Melting Pot Restaurants Inc.
09.2018 - 04.2019

High School Diploma -

Floyd Kellam High School

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Eva Mohr