Eva Naputi Esguerra
National City,CA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Culligan of San Diego
San Diego, CA
06.2022 - 10.2026
- Provided frontline support for high-volume inbound inquiries, achieving first-call resolution for complex service and billing inquiries.
- Managed escalated customer concerns with empathy and active listening, transforming adverse situations into positive customer relationships.
- Conduct sensitive billing and account resolution discussions with professionalism, protecting both customer trust and company revenue.
- Scheduled service technician appointments, routed deliveries, and dispatched urgent customer requests to optimize field logistics.
- Collaborated with service technicians and operations managers to ensure accurate order fulfillment and effective issue resolution.
- Maintain comprehensive, error-free customer records, interaction logs, and equipment histories.
- Guided and mentored new team members during onboarding process to enhance team integration and effectiveness.
Administrative Assistant
Dick Martin Realty
El Cajon, CA
05.2021 - 05.2022
- Reviewed applicant documentation and drafted residential lease agreements, ensuring accuracy and confidentiality throughout the process.
- Streamlined daily office operations, managed tenant communications, and maintained rental account records for multiple residential properties.
- Coordinated rapid-response maintenance requests to balance tenant urgency with vendor availability, ensuring timely resolutions.
- Sourced, analyzed, and compared vendor estimates for maintenance and renovation projects to ensure cost-efficiency and quality.
Customer Service Representative
Deluxe Medical Supply
La Mesa, CA
03.2020 - 09.2021
- Delivered compassionate, detail-oriented support to patients, caregivers, and providers for sensitive and urgent medical equipment orders, enhancing customer satisfaction.
- Verified insurance coverage and benefit eligibility, ensuring compliance of physician orders and referrals before fulfillment to facilitate timely service.
- Coordinated patient intake and delivery logistics, ensuring effective communication across teams to meet tight deadlines.
- Maintained accurate, confidential medical documentation and account records in full compliance with healthcare privacy standards.
Education
High School Diploma -
Samuel F. B. Morse High School
San Diego, CASkills
- Customer care
- Accurate documentation
- Insurance verification
- Account management
- Order coordination
- Appointment scheduling
- CRM proficiency
- Issue resolution
- Time management
- Service follow-up
- Problem solving
- Active listening
- Conflict resolution
- Emotional intelligence
- Team collaboration
- Courteous communication
- Professionalism
- Conflict resolution
- Adaptability and flexibility
- Product knowledge
- Product education
- Client retention
- Product solutions
- Assertiveness
- Conflict resolution
- Credit card processing
- Time management
Timeline
Customer Service Representative
Culligan of San Diego
06.2022 - 10.2026
Administrative Assistant
Dick Martin Realty
05.2021 - 05.2022
Customer Service Representative
Deluxe Medical Supply
03.2020 - 09.2021
High School Diploma -
Samuel F. B. Morse High School