Eva Pischel
Grand Traverse Ophthalmology Clinic
Harbor Springs,MI
38
years of professional experience
Dependable healthcare professional with a long track record in surgical scheduling, front office operations, and medical supply support. Recognized for strong patient relations, attention to detail, and timely follow-up. Committed to accurate documentation, compliant processes, and coordinated care delivery.
Work History
Surgical Scheduler
3 Years 3 Months- Coordinated surgical appointments, aligning provider availability, facility schedules, and patient readiness.
- Prepared surgical charts, consent forms, and preoperative documentation for accuracy.
- Communicated with patients regarding surgery instructions, arrival times, and required follow-up.
- Verified insurance benefits and prior authorizations for ophthalmic procedures.
- Maintained electronic scheduling records and updated case details in EMR systems.
- Resolved scheduling conflicts by balancing surgeon calendars, referrals, and procedure priorities.
- Confirmed pre-op requirements with patients and clinical staff to support smooth procedure workflows.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
Surgical Scheduler
4 Years 5 Months- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Tracked surgical packets, referrals, and authorizations to ensure timely case completion.
- Coded correct procedures for physician and billing purposes.
- Sent daily case confirmations and checked with leadership on a daily basis to make emergency changes and routine schedule updates.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Maintained electronic scheduling records and updated case details in EMR systems.
Supply Specialist
30 Years 9 Months- Monitored supply usage patterns and adjusted ordering to prevent shortages and waste.
- Coordinated inventory replenishment to maintain par levels across patient care and procedural areas.
- Processed receiving, verification, and stocking of medical supplies for accurate distribution.
- Prepared supply carts and case carts to support timely clinical workflow.
- Tracked backorders and substitutes to maintain continuity of critical supply availability.
- Resolved discrepancies in shipment counts, product labels, and stock locations.
- Collaborated with nursing and department staff to prioritize urgent supply requests.
- Achieved compliance with audit performance requirements.
- Standardized storage and rotation practices to improve accuracy and item accessibility.
Education
High School Diploma
Skills
Patient coordination
Insurance authorizations
EMR updating
Documentation scanning
Data management
Front office operations
Surgical coding
HIPAA compliance
Patient follow-up
Patient outreach
Chart preparation
Attention to detail
Timeline
Surgical Scheduler
Grand Traverse Ophthalmology Clinic
07.2023 - CurrentRead More
Surgical Scheduler
Northern Michigan Surgical Suites, LLC
02.2019 - 07.2023Read More
Supply Specialist
McLaren Northern Michigan Hospital
05.1988 - 02.2019Read More
Gladwin Community Schools
High School Diploma
Read More