Eva Poole
Middleboro,Massachusetts
Summary
Goal-oriented Secretary/Administrative Assistant dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic with 20+ years of specialization in client relations. Able to learn new tasks quickly and proficiently. Represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
Receptionist
Anodyne Services
Stoughton, MA
06.2019 - Current
- Brockton Housing Authority, greeting incoming tenants and visitors professionally and provided friendly, knowledgeable assistance.
- Successfully handled bi-lingual tenants issues with the gracious bi-lingual staff who accommodated me through verbal translation.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Bossard Inc., carefully monitoring and screening visitors to verify accessibility to inter-office personnel.
- Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Plan and book travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Office Assistant
Charles D. Sheehy, Inc
Avon, MA
08.2010 - 04.2018
- Set up and managed electronic filing systems, recorded information, such as attendance records, correspondence, and other material.
- Used computers for various applications, such as Excel, Word Processing and CoveStone.
- Created, maintained, and entered information into databases.
- Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.
- Greeted visitors and handled their inquiries and/or directed them to the appropriate persons according to their needs.
Patent Legal Secretary
Wolf, Greenfield & Sacks, P.C
Boston, MA
07.2001 - 09.2010
- Provided administrative assistance to Associate and Technology Specialist in the Chemistry Group.
- Prepared and filed patent applications and related documents with the United States Patent and Trademark Office and the PCT/US Receiving Office.
- Set up video conference calls.
- Drafted correspondence to clients.
- Reviewed, updated, and maintained docket for Partner and Technology Specialist; sent docket reminders to legal and support staff.
- Managed client specific projects as needed.
- Handled travel arrangements for clients and attorneys.
Education
Associate of Arts - Business Management
Gibbs College
Boston, MAMay 2005
Skills
- Excellent written, verbal, and interpersonal skills,
- Microsoft Office 2007, Windows 2007,
- Excel, HAB, CoveStone, CPi, IPDAS and Elite
Timeline
Receptionist
Anodyne Services
06.2019 - Current
Office Assistant
Charles D. Sheehy, Inc
08.2010 - 04.2018
Patent Legal Secretary
Wolf, Greenfield & Sacks, P.C
07.2001 - 09.2010
Associate of Arts - Business Management
Gibbs College
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