Eva Rivera
Prosperity Bank
LUBBOCK,TX
1
Language
14
years of professional experience
Resourceful administrative specialist skilled in customer service and technical troubleshooting. Known for strong communication and teamwork abilities, contributing to enhanced office efficiency and improved client satisfaction.
Work History
Deposit Administrative Assoicate
5 Years 4 Months- Coordinated daily administrative operations, ensuring efficient office workflow.
- Assisted in preparing reports and presentations, supporting departmental goals with accurate data.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates and maintenance to ensure accurate customer information.
- Developed process improvements to enhance response times and service quality.
- Evaluated customer feedback to identify service trends and recommend enhancements.
Sales Associate
7 Months- Assisted customers with product selection, enhancing overall shopping experience.
- Developed in-depth knowledge of wireless products and services to provide tailored recommendations.
- Collaborated with team members to meet monthly sales targets, fostering a supportive environment.
- Analyzed customer feedback to recommend improvements in service delivery and product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Technical Support Representative
7 Years- Resolved customer inquiries regarding technical issues with communication devices and services.
- Provided troubleshooting support for internet connectivity and device configurations.
- Documented customer interactions and solutions in ticketing system for future reference.
- Analyzed recurring technical issues to develop proactive solutions and enhance user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Arts - General Studies
- Dean's List Spring 2026
- 3.59 GPA
High School Diploma
Skills
Technical support
Excel
Document management
File organization
Clerical support
Office procedures
Technical troubleshooting
Verbal communication
Administrative coordination
Teamwork
Relationship building
Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Deposit Administrative Assoicate
Prosperity Bank
04.2021 - CurrentRead More
Customer Service Representative
Prosperity Bank
08.2020 - 04.2021Read More
Sales Associate
Sprint
01.2020 - 08.2020Read More
Technical Support Representative
ATT
12.2012 - 12.2019Read More
South Plains College
Associate of Arts from General Studies
Read More
Coronado High School
High School Diploma
Read More