EVA SANTANA
Wilmington,DE
Summary
Dynamic CDPAP Coordinator at Royal Care with proven expertise in client relations and problem-solving. Skilled in scheduling and staffing, I effectively resolved issues and ensured quality care. Bilingual and proficient in Microsoft Office, I excel in documentation organization and team collaboration, enhancing service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
CDPAP COORDINATOR
Royal Care
Hempstead, NY
01.2024 - 01.2026
- Resolved any issues or complaints related to CDPAP program in a timely manner.
- Coordinated scheduling of services and monitored quality of care provided by Personal Assistants.
- Coordinated with insurance companies to verify coverage and process claims for home care services.
- Managed client and family communications, providing updates and addressing concerns promptly.
- PPl at home experiences
- human resources 1 year of experience.
ADMINISTRATIVE CLERK
Nassau University Medical Center
East Meadow, NY
05.2023 - 09.2023
- Organizing and filing documentation
- Updating and filing patient medical records
- Admitting nurse duties
- Prepare charts for admission of patients
- Reviewing admissions paperwork
- Coordinated scheduling for appointments and meetings within the medical facility.
STAFFING COORDINATOR
Trimed-Home Care
Far Rockaway, NY
09.2020 - 03.2022
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Collaborated with recruiting agencies to identify qualified candidates.
- Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
- Coordinated staff schedules to ensure optimal care coverage for clients.
- Excellent communication and interpersonal skills are essential for effective collaboration with clients, families, and other healthcare professionals.
CASHIER
Gala Foods
Freeport, NY
02.2017 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained accurate cash drawer and balanced receipts at shift end.
- Handled customer returns and exchanges according to store policy.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
Education
HIGH SCHOOL DIPLOMA - undefined
Freeport High School
Freeport, NY01.2018
Skills
Bilingual, Microsoft Office, HHA Exchange, SharePoint, Monday, HIPAA trained, Client relations, Documentation organization, Problem solving, Team collaboration, Scheduling and staffing, Multitasking
LANGUAGES
Spanish (Native), English (Highly proficient)
Timeline
CDPAP COORDINATOR
Royal Care
01.2024 - 01.2026
ADMINISTRATIVE CLERK
Nassau University Medical Center
05.2023 - 09.2023
STAFFING COORDINATOR
Trimed-Home Care
09.2020 - 03.2022
CASHIER
Gala Foods
02.2017 - 09.2020
HIGH SCHOOL DIPLOMA - undefined
Freeport High School