Summary
Overview
Work History
Education
Skills
Timeline
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Eva Simmons

Shallotte,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Department Head

Hobby Lobby
Shallotte, NC
08.2020 - Current
  • Enforced departmental policies and procedures.
  • Trained and coached employees to deliver world-class customer service.
  • Identified areas for process improvement within the department through feedback from staff members.
  • Reviewed project plans submitted by team members for accuracy, completeness and feasibility.
  • Handled shift overstock, restocking and inventory control.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Worked closely with sales associates to complete tasks.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.

Housekeeper

Varnum Cleaning
Holden Beach, NC
06.2013 - 10.2023
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Changed bed linens and towels, tidied up rooms.
  • Provided information about hotel services upon request from guests.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Emptied trash receptacles throughout the property.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Ensured that all health standards were met during cleaning operations.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Swept outdoor walkways and patios for a tidy exterior presentation.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

Waitress

Beaches Burgers
Ocean Isle Beach, NC
03.2011 - 11.2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Presented food and beverages to guests at tables.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.

Education

West Brunswick High School
Shallotte, NC

Skills

  • Training and mentoring
  • TEAM Players
  • dependable
  • good with people
  • very hard working
  • take alot of pride in my work
  • fast learner
  • i can handle change and work good under pressure

Timeline

Department Head

Hobby Lobby
08.2020 - Current

Housekeeper

Varnum Cleaning
06.2013 - 10.2023

Waitress

Beaches Burgers
03.2011 - 11.2016

West Brunswick High School

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Eva Simmons