Eva Tullis
Virginia,USA
Summary
Compassionate Medical Assistant experienced in direct patient care and medical office management. Enhanced patient satisfaction through effective communication and strong interpersonal skills while ensuring compliance with regulatory standards. Managed patient care coordination and clinical procedures, demonstrating adaptability and a commitment to positive patient experiences.
Overview
5
5
years of post-secondary education
38
38
years of professional experience
Work History
Certified Medical Assistant
Memorial Health Systems
Springfield, IL
08.2024 - Current
- Assisted in patient intake and medical history documentation.
- Conducted vital sign checks and prepared patients for examinations.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Administered medications and performed basic laboratory tests.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Coordinated appointment scheduling and follow-ups to optimize patient flow and care.
- Streamlined appointment schedules to improve patient access to timely care. for patients via phone and in person.
- Communicated patient concerns, condition updates, and refill requests to physicians, ensuring effective treatment.
CUSTOMER SERVICE SPECIALIST
MEMORIAL MEDICAL HEALTH SYSTEM - KOKE MILL CLINIC
Springfield, IL
04.2022 - 08.2024
- Assessed incoming calls to prioritize patient needs, delegated tasks, send refill requests, made appointments, and took messages to enhance patient communication and service efficiency.
- Assisted patients with appointment scheduling and confirmation processes.
- Triaged calls, delegated tasks, send refill requests, made appointments, and took messages.
- Maintained accurate patient records in electronic health systems to ensure seamless access to patient information and support care continuity.
RETAIL MERCHANDISER - PT
SAS RETAIL SERVICES
03.2022 - 03.2023
- Set up promotional displays to attract customer attention and drive sales.
- Managed product placement and shelf tagging for category resets and inventory management to optimize sales opportunities.
- Stocked shelves with products to maximize presentation and ensure product availability for customers.
- Collaborated with team members to maintain store organization and cleanliness.
PRIVATE DUTY PERSONAL ASSISTANT
HANDS ACROSS ILLINOIS/ PINNACLE PROVIDERS
01.1994 - 01.2022
- Provided comprehensive home care, including meal preparation, medication refills and reminders, appointment scheduling, and transportation to appointments, ensuring client's daily needs were met.
- Resided in client’s home to provide daily support.
- Assisted with bookkeeping and bill payments, helping to maintain financial organization for the client.
CAREGIVER - TEMPORARY WORK
VISITING ANGELS SPRINGFIELD, ILLINOIS OFFICE
01.2020 - 03.2020
- Assisted clients with daily living activities and personal hygiene to enhance quality of life.
- Assisted clients by providing support during gaps between full-time appointments.
- Provided basic hygiene support, prepared meals, and maintained a clean environment for clients.
- Assisted clients on an as-needed basis, providing support during gaps between full-time appointments.
PHARMACY TECHNICIAN
WALGREENS
01.2009 - 01.2011
- Prescription entering, filling prescription, stocking, Assisted customers at drive-through window to fulfill their orders efficiently., Maintained active license status to ensure compliance with regulations.
- Managed inventory levels and organized stock for optimal workflow.
- Managed inventory and organized stock to streamline workflow and ensure timely access to medications.
- Processed customer transactions at front counter, ensuring accuracy and professionalism in service.
INSURANCE AGENT
METROPOLITAN LIFE
01.2000 - 01.2001
- Facilitated insurance sales by engaging customers to identify and address specific coverage needs.
- Guided clients in selecting tailored insurance policies that align with their individual requirements.
- Educated clients on coverage options and benefits of various plans.
- Informed clients about coverage options and benefits, enhancing their understanding of policy value.
INSURANCE AGENT
RELIABLE LIFE INSURANCE COMPANY
01.1989 - 01.1991
- Assisted clients in selecting appropriate insurance policies for their needs.
- Conducted comprehensive policy reviews to ensure adequate coverage options.
- Educated clients on insurance products and benefits available at Metropolitan Life.
- Collected payments and sold life, health, property, and casualty insurance.
Education
CMA /License #. M5S2B6R8 - Medical Assistant Program
Lincolnland Community College/ Memorial Health
Springfield, IL 02.2024 - 08.2024
Pharmacy Certificate -
Lincoln Land Community College
IllinoisCertificate - Life Underwriting Training Counsel
Lincoln Land Community College
Springfield, IL 10.1989 - 01.1990
High School - General studies
Taylorville High School
Taylorville, IL 08.1979 - 06.1983
Skills
- Patient care
- Vital sign monitoring
- Medication administration
- Patient assessments
- Clinical documentation
- Electronic health records
- Medical record management
- Medical records oversight
- Appointment scheduling
- Patient scheduling
- Patient documentation
- Laboratory testing
- Sample collection procedures
- Specimen processing
- Triage assessment
- Injection administration
- Blood pressure measurement
- Communication skills
Timeline
Certified Medical Assistant
Memorial Health Systems
08.2024 - Current
CMA /License #. M5S2B6R8 - Medical Assistant Program
Lincolnland Community College/ Memorial Health
02.2024 - 08.2024
CUSTOMER SERVICE SPECIALIST
MEMORIAL MEDICAL HEALTH SYSTEM - KOKE MILL CLINIC
04.2022 - 08.2024
RETAIL MERCHANDISER - PT
SAS RETAIL SERVICES
03.2022 - 03.2023
CAREGIVER - TEMPORARY WORK
VISITING ANGELS SPRINGFIELD, ILLINOIS OFFICE
01.2020 - 03.2020
PHARMACY TECHNICIAN
WALGREENS
01.2009 - 01.2011
INSURANCE AGENT
METROPOLITAN LIFE
01.2000 - 01.2001
PRIVATE DUTY PERSONAL ASSISTANT
HANDS ACROSS ILLINOIS/ PINNACLE PROVIDERS
01.1994 - 01.2022
Certificate - Life Underwriting Training Counsel
Lincoln Land Community College
10.1989 - 01.1990
INSURANCE AGENT
RELIABLE LIFE INSURANCE COMPANY
01.1989 - 01.1991
High School - General studies
Taylorville High School
08.1979 - 06.1983
Pharmacy Certificate -
Lincoln Land Community College