Eva Whitaker
West Chester
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Lead Manager
Penn Station Subs
West Chester
05.2025 - Current
- Supervised daily operations, ensuring efficient service and quality standards.
- Trained new staff on menu items and customer service protocols.
- Managed inventory levels, ordering supplies as necessary for smooth operations.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Kept up-to-date with changes in industry regulations and best practices.
- Maintained accurate records of employee attendance and payroll data.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Restaurant Team Member
Chipotle
West Chester
05.2024 - 04.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared food items following established recipes and safety standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions accurately during busy shifts.
- Collaborated with team to ensure timely service during peak hours.
- Followed health and safety regulations to maintain a safe workplace.
- Assisted in taking customer orders and providing recommendations.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Shift Leader
Biggby coffee
1440 Haldimand ave
12.2023 - 05.2024
- Supervised daily operations to ensure efficient coffee service and customer satisfaction.
- Trained new team members on coffee preparation and customer service techniques.
- Managed inventory levels and restocked supplies to maintain smooth workflow.
- Implemented cleanliness standards for equipment and workspace to enhance safety.
- Monitored cash handling procedures to ensure accuracy and security during shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Education
Hamilton High School
Hamilton, OHSkills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Time management
- Conflict resolution
- Team motivation
- Motivation techniques
- Flexible schedule
- Opening and closing procedures
- Documentation and reporting
- Handling customer complaints
- Accurate money handling
- Goal setting and achievement
- Willingness to learn
- Multitasking capacity
References
References available upon request.
Eva Whitaker
- I am seeking to become an RN in the near future and working towards that goal currently.
Timeline
Shift Lead Manager
Penn Station Subs
05.2025 - Current
Restaurant Team Member
Chipotle
05.2024 - 04.2025
Shift Leader
Biggby coffee
12.2023 - 05.2024
Hamilton High School