Evaldo Rocha
Quincy,MA
Summary
Dynamic Dining Room Manager with a proven track record at Avery Food Corp, excelling in customer satisfaction and complaint resolution. Skilled in food safety and team leadership, I foster a culture of excellence, enhancing employee morale and retention while ensuring seamless event execution. Committed to delivering exceptional service and building lasting guest relationships.
Overview
29
29
years of professional experience
Work History
Dining Room Manager/ Server
Avery Food Corp
10.2001 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Led planning, set up and takedown for special events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Skilled bartender with extensive experience.
Bartender
Biba Restaurant
04.2001 - 10.2001
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Head Food Runner
Pignoli Restaurant
01.1996 - 03.2001
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Associate Of Business Administration -
Simonsen University
Rio De Janeiro, BrazilSkills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Multitasking
- Reliability
- Team leadership
- Customer satisfaction
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Dining Room Manager/ Server
Avery Food Corp
10.2001 - Current
Bartender
Biba Restaurant
04.2001 - 10.2001
Head Food Runner
Pignoli Restaurant
01.1996 - 03.2001
Associate Of Business Administration -
Simonsen University