Kimberly Harris
Food Server
North Las Vegas,NV
Summary
Reliable Room Service Server possessing outstanding customer service abilities in hospitality industry. Proficient in taking guest orders, collecting dirty dishes and utensils and delivering full service menu and drinks. Dependable individual with excellent telephone etiquette and happy, cheerful demeanor. Offering 30 years of experience delivering prompt service to all guests.
Overview
22
22
years of professional experience
Work History
In Room Dining Server
Bellagio Hotel and Casino
Las Vegas, NV
06.2002 - Current
- Greeted guests in a friendly and professional manner.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Checked with guests to ensure that they were satisfied with their meals.
- Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes.
- Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills.
- Followed proper sanitation standards when handling food items.
- Provided excellent customer service to all guests.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
Cosmetology License - Cosmetology Education
Le Pantes Beauty College
Norwalk, CA07-1986
GED -
La Mirada High School
La Mirada, CA06-1983
Skills
- Phone Etiquette
- Special Event Coordination
- Salesmanship
- Order Accuracy
- Guest Service
- Food Presentation
- Table Setting
- Multi-Tasking Skills
- Professional Attitude
- Menu Memorization
- Problem-Solving
- Food Allergy Awareness
- Thorough Work Ethic
- Food Safety Knowledge
- Company Policy Adherence
- Complaint Handling
- Dining room logistics
- Dining room cleanliness
- Server performance tuning
- Fine dining expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
In Room Dining Server
Bellagio Hotel and Casino
06.2002 - Current
Cosmetology License - Cosmetology Education
Le Pantes Beauty College
GED -
La Mirada High School
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