Evaline Bluitt
Duncanville,TX
Summary
Driven professional with a proven track record in customer service and time management, honed across roles at Walmart.com and other leading companies. Excelled in enhancing team performance and resolving complex fraud cases, significantly safeguarding company assets. Demonstrates exceptional problem-solving skills and a commitment to excellence, ensuring high levels of customer satisfaction and trust. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Urgent Care Centre
05.2021 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Security Officer
Allied Universal Security Services
08.2017 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Fraud Team Lead
Walmart.com
02.2013 - 06.2017
- Maintained detailed documentation of all reported incidents, facilitating efficient analysis and follow-up actions.
- Enhanced team performance through thorough training and regular feedback sessions.
- Resolved complex fraud cases efficiently, utilizing advanced analytical techniques and tools.
- Led initiatives aimed at minimizing financial losses due to fraud, safeguarding company assets.
- Improved customer trust by effectively resolving fraud-related issues in a timely manner.
Team Lead
Kohls Call Center
10.2010 - 01.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2008
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Administrative Skills
- Scheduling appointments
- Guest Relations
- Multi-Line Telephone Systems
- Attention to Detail
- Customer and client relations
Timeline
Front Desk Receptionist
Urgent Care Centre
05.2021 - 01.2023
Security Officer
Allied Universal Security Services
08.2017 - 03.2020
Fraud Team Lead
Walmart.com
02.2013 - 06.2017
Team Lead
Kohls Call Center
10.2010 - 01.2013
High School Diploma -
Duncanville High School