Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evalyn Chavez

Lovelock,United States

Summary

Proven leader in retail and hospitality, adept at enhancing customer satisfaction and streamlining operations. At Family Dollar, I spearheaded initiatives that significantly improved sales floor efficiency and staff performance. Skilled in POS systems and fostering teamwork, my approach consistently boosts customer service excellence and operational accuracy.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Family Dollar
06.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Cashier

Shop N Go
03.2021 - 10.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Waitress

Black Rock Grill
11.2018 - 02.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Lead Server

Temptations
02.2014 - 04.2016
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Education

High School Diploma -

Pershing County High School
Lovelock, NV
06.2016

Skills

  • POS Systems
  • Customer Assistance
  • Cash Handling
  • Customer Service

Timeline

Assistant Store Manager

Family Dollar
06.2024 - Current

Cashier

Shop N Go
03.2021 - 10.2022

Waitress

Black Rock Grill
11.2018 - 02.2022

Lead Server

Temptations
02.2014 - 04.2016

High School Diploma -

Pershing County High School

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Evalyn Chavez