Evan Breyley

Responsible for training new clients/implementing software with appropriate setup to best fit their daily operations and construction accounting requirements

• Manage 12-15 ongoing projects (each a $1-50million revenue construction company) at any given time
• Facilitated system integration and data migration for clients to streamline operations.
• Conducted user training sessions to improve software adoption and user proficiency.
• Troubleshot technical/accounting issues and provided timely support to clients and users.
• Ensured project alignment and client satisfaction through regular communication and updates.
• Participated in project planning meetings to outline implementation timelines and deliverables.
• Created and implemented custom software solutions to meet the specific needs of customers.
• Conducted system tests to ensure that all components are working properly prior to proceeding.
• Facilitated client meetings to discuss progress, changes, or other topics related to the implementation process.
• Provided ongoing maintenance and support for existing software applications.
• Communicated with clients to understand system requirements.
• Developed software implementation plans for clients based on their business objectives.
• Provided administrative support by scheduling meetings and managing calendars.

As a Customer Service Representative, my responsibility was to utilize critical thinking skills and knowledge of the software to help clients resolve issues within their financial accounting system.

• Utilized critical thinking skills and software knowledge to help clients resolve issues within their financial records.
• Actively participated in the Mobile Escalation Team for our mobile product line, addressing payroll integrations and instructing new employees on module operations.
• Assisted customers with software inquiries and provided technical support to resolve issues effectively.
• Educated customers on software features and best practices to enhance user experience.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

My role as a Customer Service Coordinator included overseeing administrative duties, organizing the account and maintaining a high level of customer service to continuously exceed customers' expectations. As a Coordinator serving under a top-ten broker in the company, the volume of work was far greater than most of my peers in the field.

• Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
• Collaborated with internal teams to coordinate shipments between multiple locations.
• Coordinated shipping schedules to optimize delivery efficiency and reduce delays.
• Developed logistics plans for transportation routes to minimize freight expenses.
• Collaborated with suppliers to negotiate costs and improve service quality.
• Input and processed accurate shipment data in TQL proprietary systems.

• Trained new employees on effective workplace operations to ensure smooth onboarding.
• Delivered customer service to improve guest experience and satisfaction.