Evan Burnett
Austin,TX
Summary
Dynamic customer service professional with experience at Circle K, excelling in complaint handling and conflict resolution. Proven ability to enhance customer satisfaction through effective problem resolution and efficient use of CRM software. Recognized for training new staff and maintaining high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
CSR
Circle K
Austin, TX
06.2021 - Current
- Assisted customers with inquiries and transactions, ensuring positive shopping experiences.
- Maintained cleanliness and organization of store areas to enhance customer satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to manage inventory levels and restock merchandise effectively.
- Addressed customer complaints promptly, resolving issues to maintain loyalty and trust.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Responded to customer requests for products, services, and company information.
Crew Member
Dominos's Pizza
Austin, TX
05.2019 - 06.2021
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in food preparation following safety and hygiene standards.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Learned menu items to effectively communicate offerings to customers.
- Adapted quickly to fast-paced environment during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Weiss Highschool
5201 Wolf Pack Drive Pflugerville, TX 78660 United05.2022
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Conflict resolution
- Problem resolution
Timeline
CSR
Circle K
06.2021 - Current
Crew Member
Dominos's Pizza
05.2019 - 06.2021
High School Diploma -
Weiss Highschool