Evan Gooch
Arlington,TX
Summary
A motivated and tech-savvy sales associate with many years of experience in Customer Service.
Overview
16
16
years of professional experience
Work History
INSURANCE PRE-SALES AGENT
ASSURANCE, Virtual (independent contractor)
2018.08 - 2025.04
- Incoming inquiry calls Auto, Health, Dental, and Life Insurance policies. Virtual job (from home.) Metrics based and performance based-reviews. Rated100% employees calls with Quality Assurance guidelines.
SENIOR PROGRAM ADVISOR
SITEL, Virtual
2017.01 - 2018.08
- SITEL consisted of a full-time, work-from-home Customer Solutions position. I worked on a permanent campaign that helped handle warranty solutions for customer's household items, and scheduled service and/or revised issues with service technicians at customer's homes. Navigated multiple software platforms while creating solutions for the customer.
SALESMAN
AEGIS Home Warranty Group, Lake St. Louis, MO
2016.01 - 2017.01
- Inbound sales. Third in command. Team Management. Home Warranty sales. Use of AIOA and One-Call Close sales. Regular marketing meetings and handling of inbound customer service calls as well.
- Outbound client follow-up. CRM. Running payments, check by phone and Credit. Quality Assurance rating of employee calls.
Patient Consultant
TLC Laser Eye Center, Chesterfield, MO
2013.09 - 2016.01
- Outbound and Inbound customer service calls. 60-150 calls handled daily. Problem-Solving, Connecting Patients to their surgeons in emergency cases. Use of PHAROS PC System for scheduling appointments and follow-up visits. I handled scheduling of appointments at corporate headquarters for all of our medical Centers in the U.S. and Canada
Line Cook / Kitchen Manager
Smashburger
2011.06 - 2013.09
- Managed inventory and ingredient sourcing to maintain kitchen efficiency.
- Trained and mentored junior cooks in culinary techniques and safety protocols.
- Coordinated with front-of-house staff to ensure timely meal service.
- Maintained cleanliness and organization of kitchen workspace in compliance with health regulations.
- Oversaw food preparation processes, ensuring consistency in taste and presentation across all dishes.
- Schedule creation, counting money at EOD, opening/closing the store.
Store Manager
Little Caesar's Pizza Restaurant
2008.10 - 2011.05
- Managed inventory levels, reducing waste through effective stock management techniques.
- Schedule creation, counting money at EOD, opening/closing the store.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Fort Zumwalt West High School
Missouri2002-06
Skills
- 30 years of Computer Proficiency
- Staff Training
- Team Management
- Typing (80-90 WPM)
- Graphic Design (Photoshop, Logo creation, Original art 20 years)
- Sales (b2b, b2c)
- Customer Service Expert (In office setting and restaurant settings)
- Social Media Management and Creation
- Customer assistance
- Sales training
- Lead generation
Timeline
INSURANCE PRE-SALES AGENT
ASSURANCE, Virtual (independent contractor)
2018.08 - 2025.04
SENIOR PROGRAM ADVISOR
SITEL, Virtual
2017.01 - 2018.08
SALESMAN
AEGIS Home Warranty Group, Lake St. Louis, MO
2016.01 - 2017.01
Patient Consultant
TLC Laser Eye Center, Chesterfield, MO
2013.09 - 2016.01
Line Cook / Kitchen Manager
Smashburger
2011.06 - 2013.09
Store Manager
Little Caesar's Pizza Restaurant
2008.10 - 2011.05
High School Diploma -
Fort Zumwalt West High School