Evan Gooch
Arlington,TX
Summary
A motivated and tech-savvy sales associate with many years of experience in Customer Service.
Overview
16
16
years of professional experience
Work History
INSURANCE PRE-SALES AGENT
ASSURANCE, Virtual (independent contractor)
08.2018 - 04.2025
- Incoming inquiry calls Auto, Health, Dental, and Life Insurance policies. Virtual job (from home.) Metrics based and performance based-reviews. Rated100% employees calls with Quality Assurance guidelines.
SENIOR PROGRAM ADVISOR
SITEL, Virtual
01.2017 - 08.2018
- SITEL consisted of a full-time, work-from-home Customer Solutions position. I worked on a permanent campaign that helped handle warranty solutions for customer's household items, and scheduled service and/or revised issues with service technicians at customer's homes. Navigated multiple software platforms while creating solutions for the customer.
SALESMAN
AEGIS Home Warranty Group, Lake St. Louis, MO
Lake St. Louis, MO
01.2016 - 01.2017
- Inbound sales. Third in command. Team Management. Home Warranty sales. Use of AIOA and One-Call Close sales. Regular marketing meetings and handling of inbound customer service calls as well.
- Outbound client follow-up. CRM. Running payments, check by phone and Credit. Quality Assurance rating of employee calls.
Patient Consultant
TLC Laser Eye Center, Chesterfield, MO
Chesterfield, MO
09.2013 - 01.2016
- Outbound and Inbound customer service calls. 60-150 calls handled daily. Problem-Solving, Connecting Patients to their surgeons in emergency cases. Use of PHAROS PC System for scheduling appointments and follow-up visits. I handled scheduling of appointments at corporate headquarters for all of our medical Centers in the U.S. and Canada
Line Cook / Kitchen Manager
Smashburger
Saint Charles, MO
06.2011 - 09.2013
- Managed inventory and ingredient sourcing to maintain kitchen efficiency.
- Trained and mentored junior cooks in culinary techniques and safety protocols.
- Coordinated with front-of-house staff to ensure timely meal service.
- Maintained cleanliness and organization of kitchen workspace in compliance with health regulations.
- Oversaw food preparation processes, ensuring consistency in taste and presentation across all dishes.
- Schedule creation, counting money at EOD, opening/closing the store.
Store Manager
Little Caesar's Pizza Restaurant
O'Fallon, Missouri
10.2008 - 05.2011
- Managed inventory levels, reducing waste through effective stock management techniques.
- Schedule creation, counting money at EOD, opening/closing the store.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Fort Zumwalt West High School
Missouri06-2002
Skills
- 30 years of Computer Proficiency
- Staff Training
- Team Management
- Typing (80-90 WPM)
- Graphic Design (Photoshop, Logo creation, Original art 20 years)
- Sales (b2b, b2c)
- Customer Service Expert (In office setting and restaurant settings)
- Social Media Management and Creation
- Customer assistance
- Sales training
- Lead generation
Timeline
INSURANCE PRE-SALES AGENT
ASSURANCE, Virtual (independent contractor)
08.2018 - 04.2025
SENIOR PROGRAM ADVISOR
SITEL, Virtual
01.2017 - 08.2018
SALESMAN
AEGIS Home Warranty Group, Lake St. Louis, MO
01.2016 - 01.2017
Patient Consultant
TLC Laser Eye Center, Chesterfield, MO
09.2013 - 01.2016
Line Cook / Kitchen Manager
Smashburger
06.2011 - 09.2013
Store Manager
Little Caesar's Pizza Restaurant
10.2008 - 05.2011
High School Diploma -
Fort Zumwalt West High School