Kristen Langston
Herriman,Utah
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
27
27
years of professional experience
Work History
Receptionist, Insurance Agent
Farm Bureau
12.2023 - Current
- Answer phones and schedule appointments for insurance
- Form personal relationships with clients and help them with their insurance questions
- Using workflow for tasks and working with underwriting.
Scheduling Manager, Client Care Specialist, Nurse Assist
Animal Care Daybreak
10.2019 - 12.2023
- Form personal relationships with clients and make the veterinary experience better for each pet
- Scheduling appointments for owners and their pets and Checking in/out all Pet Patients
- Using Cornerstone and Rhapsody to add new clients, check in patients and take payment for services at check out
- Filling prescriptions the doctors prescribe for their patients
- Always making quick decisions in a fast-paced environment
- Answering phones in the call center: scheduling appointments, answering questions/concerns the owners have, problem solving, filling online prescriptions and being a positive voice for all owners concerned about their pets to help them feel at ease
- Training new employees on Cornerstone, and Rhapsody and maintaining the schedule
- Making changes, and talking to doctors to better scheduling procedures
- Assisting nurses in the back to administer vaccines and patient care.
Agent and Office Manager
State Farm
06.2015 - 10.2019
- Assist customers with their home and auto insurance questions, and needs
- Taking insurance Payments and taking care of all Billing inquiries
- Speaking with underwriting to take care of each customers insurance changes
- Helping customers with insurance claims and all other losses
- Write auto and home policies for customers
- Property and Casualty insurance license
- Answer phones and provide excellent customer service to each insured.
Athlete
Nike Factory Outlet
09.2013 - 12.2017
- Assist consumers in the fitting room
- Answer phones, and assist consumers with their shopping questions
- Greet each consumer with a smile and conversation
- Assist consumers at the cash registers with their purchases
- Recover the merchandise on the sales floor to keep it clean and in perfect order
- Create merchandise window with mannequins and new products.
Member Services Specialist and Front Desk Supervisor
Life Time Fitness
12.2010 - 01.2016
- Assist members with services offered at the club
- Assist members with account maintenance (attrition and retention)
- Answer phones, assist members and team members with questions
- Greet each member with a smile at check in
- Provide member assistance with accounts
- Strive to maintain team morale through positive personal example
- Clean Front Desk and Activity Center
- Kids activities supervisor from 2010-2011, then promoted.
Bodyworks Family Fitness Center
01.2006 - 12.2010
Front End Manager
Target
01.2000 - 06.2002
Certified Print Specialist
Alphagraphics
02.1998 - 01.2000
Customer Service
IKON Office Solutions
09.1997 - 02.1998
Education
General Education/Photography -
Utah Valley University
Graduated -
Timpview High School
Provo, UT01.1997
Skills
- 30 years in a leadership role
- 30 years in customer service
- Positive attitude and relate well with people
- Able to handle difficult situations with maturity and professionalism
- Interact well with Team Members and Customers
- Respected as a supervisor for willingness to assist with any problem or question
- Strive to perform all responsibilities with 110% effort
- Maintain positive attitude through difficult situations and the ability to help customers with their needs
Other Work Experience
- Bodyworks Family Fitness Center-
- Target - Front End Manager
- Alphagraphics - Certified Print Specialist
- IKON Office Solutions - Customer Service
References
- Kimberly Vaughn, Animal Care Daybreak, 801-541-2916
- Taylor Oborn, State Farm Agent, 801-300-0014
- Shantell Rowley, State Farm, 801-979-0414
Timeline
Receptionist, Insurance Agent
Farm Bureau
12.2023 - Current
Scheduling Manager, Client Care Specialist, Nurse Assist
Animal Care Daybreak
10.2019 - 12.2023
Agent and Office Manager
State Farm
06.2015 - 10.2019
Athlete
Nike Factory Outlet
09.2013 - 12.2017
Member Services Specialist and Front Desk Supervisor
Life Time Fitness
12.2010 - 01.2016
Bodyworks Family Fitness Center
01.2006 - 12.2010
Front End Manager
Target
01.2000 - 06.2002
Certified Print Specialist
Alphagraphics
02.1998 - 01.2000
Customer Service
IKON Office Solutions
09.1997 - 02.1998
General Education/Photography -
Utah Valley University
Graduated -
Timpview High School
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