Evan Grossman
Davie,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
General Manager
24 Hour Fitness
Plantation, FL
04.2019 - Current
- Managed budget implementations, employee reviews for over 100 employs, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Operations Manager
24 Hour Fitness
Plantation, FL
04.2017 - 04.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Sales Manager
24 Hour Fitness
Plantation, FL
11.2016 - 04.2017
- Set daily sales goals to achieve daily sales goals of $20,000 plus.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods utilizing our sales strategies to generate, leads, appointments, and shows.
Assistant Sales Manager
24 Hour Fitness
PLANTATION, FL
01.2015 - 11.2016
- Follow up with all appointments from day prior.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Sales Counselor
24 Hour Fitness
PLANTATION, FL
01.2014 - 01.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- hit all of my KPI's for leads, appointments, and shows.
Customer Service Representative
24 Hour Fitness
PLANTATION, FL
01.2012 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
58 Credits - Business Administration
Broward College
Fort Lauderdale, FL10.2013
High School Diploma -
Western High School
Davie, FL06.2010
Skills
- Sales Quota Management
- Networking Events
- Lead Generation
- Account Management
- Outbound Calling
- Community Engagement
Timeline
General Manager
24 Hour Fitness
04.2019 - Current
Operations Manager
24 Hour Fitness
04.2017 - 04.2019
Sales Manager
24 Hour Fitness
11.2016 - 04.2017
Assistant Sales Manager
24 Hour Fitness
01.2015 - 11.2016
Sales Counselor
24 Hour Fitness
01.2014 - 01.2015
Customer Service Representative
24 Hour Fitness
01.2012 - 01.2014
58 Credits - Business Administration
Broward College
High School Diploma -
Western High School
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