Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Mark Mason

Sandy,UT

Summary

Strategic Sales Manager with experience leading and overseeing employee development and store productivity. Strong history of devising precise and targeted business operations plans, managing risk, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of sales goals. Experienced with driving SMB growth to build and retain executive client accounts.

Overview

12
12
years of professional experience

Work History

General Manager

Verizon Wireless
Midvale, UT
02.2014 - Current
  • Managed 4 different stores, employee reviews, training, schedules and contract negotiations.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Reservation Manager

Marriott
Salt Lake, Utah
08.2013 - 02.2014
  • Provided high level training to reservation team using active listening and effective interpersonal skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Directed training and retraining of employees to boost performance and enhance business results.


Performance Review Manager

Delta Airlines
Salt Lake City, UT
02.2011 - 08.2013
  • Evaluated performance with sales calls and implemented .trainings and reviews to develop employees customer service skills.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, reservations and operations by identifying and targeting areas in need of improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Education

No Degree - International Economics

University of Budapest
Budapest Hungary

High School Diploma -

Bingham High School
South Jordan, UT
06.2008

Skills

  • Sales Quota Management
  • Customer Complaint Resolution
  • Team Recruiting and Onboarding
  • Employee Development and Training
  • Operational Risk Management
  • Team Member Motivation
  • Salesforce Software
  • Workforce Scheduling
  • Staff Meetings
  • Persuasive Selling
  • SMB Lead Qualification
  • Sales Training and Goal Tracking

Languages

Hungarian
Native or Bilingual
Russian
Full Professional

Timeline

General Manager

Verizon Wireless
02.2014 - Current

Reservation Manager

Marriott
08.2013 - 02.2014

Performance Review Manager

Delta Airlines
02.2011 - 08.2013

No Degree - International Economics

University of Budapest

High School Diploma -

Bingham High School

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Mark Mason