Evan Roberts
Moses Lake,WA
Summary
Dynamic Territory Manager with a proven track record of expanding customer bases and driving sales growth. Expertise in leveraging analytical skills and deep industry knowledge to develop innovative strategies that enhance market presence and profitability. Committed to fostering strong client relationships and delivering exceptional service, resulting in sustained business success. Recognized for a results-oriented approach that consistently exceeds targets and expectations.
Overview
15
15
years of professional experience
Work History
Outside Sales Representative
Dobbs Peterbilt
08.2017 - Current
- Worked for one year at the Marysville location then transferred to the Moses Lake location
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Visited customer locations to evaluate specific needs based on business type
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
- Built strong client rapport to establish diversified network of connections
- Established new accounts through cold calling and personal visits to potential customers.
- Developed tailored solutions aligning client needs with product offerings, resulting in increased market share.
Service Coordinator
Washington Tractor
02.2015 - 08.2017
- Maintain work orders from open to close
- Keep customer informed with progress of machine and estimated repair amounts and completion dates
- Delegate jobs for up to 7 technicians and keep track of tech times daily
- Submit and process warranty claims diligently
- Deal with high level of phone calls and paperwork
- Use appropriate phone diagnosis to help when needed but not lose potential jobs
- Handle high stress situations professionally
Service Technician
Washington Tractor
01.2013 - 02.2015
- Diagnose and repair heavy farm equipment
- Seek jobs through from beginning to end with accurate diagnostics and repair in timely manner
- Maintain safe and clean working environment
- Be able to look up necessary parts to complete assigned task
- Keep current on John Deere training through JDU and using Service Advisor
- Documented all changes and actions in computer-based tracking system
Sales Associate
Wholesale Sports
07.2011 - 09.2012
- Show excellent customer service on sales floor as well as keep up on stock item counts, answering customer phone calls, assembling new display items and cleaning duties
- Front face shelves to keep well stocked and neat department
- Used product knowledge to assist customers with any questions
Education
Diesel Mechanics
Skagit Valley College
Mount Vernon, WADiploma - undefined
Snohomish High School
2011
Skills
- Eagle Scout
- Mechanical background
- Relationship building
- Business oriented
- Customer Service-oriented
- Cold calling
- Quick learner
- Energetic and driven
- Territory management
Timeline
Outside Sales Representative
Dobbs Peterbilt
08.2017 - Current
Service Coordinator
Washington Tractor
02.2015 - 08.2017
Service Technician
Washington Tractor
01.2013 - 02.2015
Sales Associate
Wholesale Sports
07.2011 - 09.2012
Diploma - undefined
Snohomish High School
Diesel Mechanics
Skagit Valley College