Customer Manager offering 5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Evan Whitfield
Lincoln Park,MI
Summary
Overview
13
years of professional experience
Work History
FSS Technologies
Customer Account Manager
04.2019 - Current
Job overview
- Building and maintaining client relationships, residential and business through sales and service
- Ensuring customer service of the highest quality through prompt response and solutions
- Project manage jobs that included obtaining city permits for fire, electrical, building, scheduling, and education after the install is complete
- Project managing jobs on residential and commercial.
Randall Group/WOW Cable
Cable Technician
06.2017 - 02.2019
Job overview
- Providing and installing low voltage service on residential and commercial accounts
- Provide professional service and quality control on customer accounts
- Maintaining and driving a company vehicle, using and maintaining company equipment to install services, including climbing up telephone poles and building roofs.
ADT Subcontractor
Technician
11.2014 - 01.2017
Job overview
- Provide professional service and maintenance on ADT alarm system commercial and residential accounts
- Maintain customer communication and relationships with clients, traveling to different cities and states to perform services on ADT alarm systems
- Assisting with fire alarm, security alarm, and security camera installation on commercial and residential sites.
Bulwark Pest Control
Territory Manager
04.2011 - 10.2014
Job overview
- Managing commercial and residential customer accounts in my given territory
- Provide a professional and efficient service and performing monthly quality control on accounts serviced by technicians in my assigned territory
- Building and maintaining current and new customer accounts.
Education
Central Piedmont Community College
Certification from EMT
01.2012
University Overview
Blanche Ely High School
High school from Science/Pre Engineering
05.2005
University Overview
Skills
- Account Management
- Salesforce
- Negotiation
- Branding
- Relationship Building
- Marketing Plan Development
- Talent management
- Creative Direction
- Troubleshooting
- Electrical Experience
- Cabling
- Vehicle Maintenance
Timeline
Customer Account Manager
FSS Technologies
04.2019 - Current
Cable Technician
Randall Group/WOW Cable
06.2017 - 02.2019
Technician
ADT Subcontractor
11.2014 - 01.2017
Territory Manager
Bulwark Pest Control
04.2011 - 10.2014
Central Piedmont Community College
Certification from EMT
Blanche Ely High School
High school from Science/Pre Engineering