Evangelina Olagues
Citrus Heights,CA
Summary
Experienced Front Desk Receptionist with 10 years of customer service, Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff. Experience managing employees and helping them fulfill major projects, such as increasing productivity and manufacturing quality. Overseeing team performance and productivity.
Overview
11
11
years of professional experience
Work History
Front Desk/Patient Representative/ Supervisor
Medical Vision Technology
Roseville, CA
04.2024 - Current
- Welcome people as they enter the clinic.
- Communicate anticipated wait times and/or delays.
- Check-in our patients (including verification of demographic and insurance information)
- Complete patient registration from walk-in patients
- Collect patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
- Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
- Answering Multiple phone lines
- Scheduling appointments for our Roseville office and Sacramento office
- Verifying insurance and checking eligibility
- Prep
- Scheduling preop for surgery
- Checking faxes
- Calling referrals and scheduling
- Train new employees
- Medical terminology
- Used a system called epic
- Supervisor for phone staff
- Train new hires
- New hires blinder
- Making sure everyone has logins
- Send out list for availability for doctors
- Help phone stuff with questions or concerns
- Wednesday meeting
- Make sure everyone has daily duties
- Informing patient of no-show policy
- Sorting out referral to be scanned in
- Calling patient from patient request my health online to schedule or cancel appointment
- Lunch scheduleds
- Collecting self pay for doctors
- Sending out statements
- Setting up payment plans
Marketing Director
California Renewable Energy
Citrus Heights, CA
09.2020 - 03.2024
- Confirm appointments for the next day, make list for our dialer to make outbound calls and inbound calls
- I interview for our telemarketing department
- Leadership, motivation, strive
- Looked over timecards and then signed them off.
- I schedule appointments for our inspectors and map them out so that they are within 30mins from each other.
- Inspectors inspect HVAC, Windows, Roof, Solar, Back Up Generators
- I would take dispositions inspector after each appointment and input them in to the calendar of appointments
- Checking emails, sending emails out. Also sending them to homeowners or text messages.
- Training employees, Setting up emails, adding inspectors calendars to new employees, general clerical office support, paper filing.
- Providing excellent customer service, payroll
- Providing Weekly meetings
- Provides a superior level of services to internal and external client’s
- Maintain supplies in office/break room on daily basis
- Process copy jobs and scanning request in a timely and efficient manners
- Manage service and performance of vendors for timely completion of jobs including review of work orders, bid, proposal and on-going service and repairs of building and equipment
- Maintain as needed communication with employees about faculties projects
- Receive and process all incoming deliveries
Administrator Assistant/Appraisal Coordinator
Lender’s Valuation Service
Roseville, CA
05.2021 - 01.2022
- Answer multiple phones lines
- Speaking with Loan officers, brokers and and the borrowers.
- Checking emails and sending emails
- Reaching to appraiser for files, updating files
- Collecting payments
- Customer service
- Get quotes from appraiser
- Look for new appraisers
- Manage service and performance of vendors for timely completion of jobs including review of work orders, bids, proposals and on-going service
- Provides a superior level of service to internal and external clients
Strategic Account Specialist Marketing Concierge
McClatchy
Sacramento, CA
04.2019 - 08.2020
- Marketing concierge is responsible for there sales orders.
- Email, Reaching out to clients If we have not received there artwork
- If there is changes to the art work will send it to the studio to make the changes then send client new proof
- Once we receive there IO orders
- Or uploading there creative, Receiving payment, charging credit card if it's on file.
- Check our sales force to see if our seals rep's put in a case 4 digital, ROP, and preprint orders
- Once we created that in abase then we go back to the other system called Salesforce and upload the ad number in two different spots and changed his status from in progress to creative waiting, if we do have the creative than you change your status to complete Mark all categories complete
- Provides a superior level of service to internal and external
- Process copy jobs and scanning request in a timely and efficient manner
- Maintain service and performance of vendors for timely completion of jobs including review of work orders
Key Account Coordinator
McClatchy
Sacramento, CA
04.2018 - 08.2020
- You also work in a system called Abase
- Also work in a system called SalesPoint
- Send packaging reports to North West at the end of each.
- Trained other employees
- Check emails, send email out
- Clear abase queue
- Provides a high level of service to internal and external clients
- Developed trusting relationships with key accounts, executive sponsors and stakeholders
- Achieved client loyalty through quality, productivity, service and proactive management.
- Maintained positive working relationships with retailers and representatives.
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
Receptionist, Process Data Entry
Sharp Ambulance Billing
05.2017 - 03.2018
- Answer phones, Faxes, Emails
- Processing payment, Taking payment
- Imports
- Verify insurance, Get States on claims, billing insurance, or patients
- Processing wheelchairs Preparing an Electronic Patient Care Report for review prior to initiating the billing cycle
- Medical Coding, Claim batch submission
- Import and Data enter EMR /EHR Answers questions, processes information obtained from patients and processes customer complaints by giving information to the appropriate person(s)
- Processes medical records requests and forwards to appropriate persons or units within the department. Establish payment arrangements
- Resolve all billing concerns to patient satisfaction Collect copays and set up financial arrangements
- Post charges and payments Set up account and new charts Assist patients with completing paperwork
- Maintain strict compliance with all pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, etc
- Provides a high level of service to internal and external clients
Administrative Assistant/date Entry Clerk
Gallagher Bassett
Gold River, CA
01.2016 - 04.2017
- Covered front office when someone was gone
- Follow protocol for effective building-specific maintenance and safety procedures including security (access, gates, cameras)
- Maintain office equipment ups, scanning, copies, printers, fax machines, claims, mail
- Maintain copy room/mail room by keeping clean and well stocked filling paper trays
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Obtained scanned records and uploaded into company databases.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Data Entry Specialist
SPS Marketing
Fresno, CA
01.2015 - 07.2015
- Identified, corrected and reported data entry errors.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Reviewed and updated account information in company computer system.
- Process work orders, send customer samples via requests, mail room, general office assistance and customer relations.
- Documented data entry completions in corresponding logbooks.
- Identified system and account issues to quickly and accurately resolve.
Education
High School Diploma -
Mesa Verde
Citrus Heights, CA06-2006
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Patient intake
- Medical terminology
- Patient data confidentiality
- Friendly and outgoing
- Team leadership
- Patient check-in
Timeline
Front Desk/Patient Representative/ Supervisor
Medical Vision Technology
04.2024 - Current
Administrator Assistant/Appraisal Coordinator
Lender’s Valuation Service
05.2021 - 01.2022
Marketing Director
California Renewable Energy
09.2020 - 03.2024
Strategic Account Specialist Marketing Concierge
McClatchy
04.2019 - 08.2020
Key Account Coordinator
McClatchy
04.2018 - 08.2020
Receptionist, Process Data Entry
Sharp Ambulance Billing
05.2017 - 03.2018
Administrative Assistant/date Entry Clerk
Gallagher Bassett
01.2016 - 04.2017
Data Entry Specialist
SPS Marketing
01.2015 - 07.2015
High School Diploma -
Mesa Verde