Evangelina Patino Calzada
Charlotte,NC
Summary
With almost a decade of working in the service industry I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication and customer service skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Server
La Capital MX
Charlotte, NC
08.2026 - Current
- Delivered exceptional customer service, ensuring memorable dining experiences.
- Implemented upselling techniques, contributing to increased sales and revenue growth.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Bartender
Centro Botanero Bar and Grill
Charlotte, NC
02.2022 - 03.2026
- Crafted innovative mocktail and cocktail recipes, enhancing customer satisfaction and bar menu offerings.
- Trained new staff on bar procedures, improving service efficiency and team performance.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
- Managed over $2,500+ in daily sales while maintaining a 100% accuracy rate in both opening and closing tabs.
- Worked with POS systems and managed cash transactions.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained organized workspace, ensuring compliance with health and safety regulations.
Server/Bartender
La Riviera Marisqueria
Charlotte, NC
12.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in a fast paced dining environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
- Gained proficiency in operating point-of-sale systems for accurate order entry and cash handling procedures to minimize discrepancies at shift end.
Server
Fonda La Taquiza
Charlotte, NC
05.2018 - 12.2020
- Developed knowledge of menu items to provide informed recommendations to guests.
- Implemented improvements to enhance workflow during peak hours, increasing sales.
- Worked with POS system to place orders and managed bills
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Education
High School Diploma -
Garinger High School
Charlotte, NCSkills
- Proficient in mixology
- Inventory management
- POS, Clover & Square systems
- Managed advertising business account and staff
- Daily Financial Reports
- Strong customer service and communication skills
- Complex Problem-solving under pressure
- Team player and prioritizing tasks
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts and going out for walks
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy outdoor sports such as disc golf, pickle ball, and basketball for overall physical and mental well-being
Timeline
Server
La Capital MX
08.2026 - Current
Bartender
Centro Botanero Bar and Grill
02.2022 - 03.2026
Server/Bartender
La Riviera Marisqueria
12.2020 - 02.2022
Server
Fonda La Taquiza
05.2018 - 12.2020
High School Diploma -
Garinger High School