Evangeline Santiago
32 Daniella Ct, Staten Island,NY
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction. Proven ability to manage multiple tasks efficiently, contributing to a 20% increase in positive customer feedback. Adept at fostering team collaboration for seamless operations.
Overview
4
4
years of professional experience
Work History
Server
Buffalo Wild Wings
07.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier and Hostess
Goodfella's
10.2022 - 11.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Cashier
Panini Grill
05.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates Degree - Criminal Justice
Bryant & Stratton College
NY05-2027
MCJROTC
Tottenville High School
Staten Island, NY06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Server
Buffalo Wild Wings
07.2024 - 05.2025
Cashier and Hostess
Goodfella's
10.2022 - 11.2023
Cashier
Panini Grill
05.2021 - 09.2022
Associates Degree - Criminal Justice
Bryant & Stratton College
MCJROTC
Tottenville High School
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