Evanne Sandoval
Denver,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Realtor
InMotion Group Properties
08.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Client Service Associate
Morgan Stanley
04.2007 - 07.2007
- Assisted financial advisors with the paperwork
- Created investment folders for clients
- Processed journals / prepared spreadsheets
- Answered phone calls with a smile
- Assisted customers with a warm and professional attitude
- Managed client accounts
- Handled emails in a timely fashion
- Fill in for receptionist when needed
Customer Service Chat Representative
Ezcater
03.2019 - 04.2020
- Assisted customers with a warm and professional attitude
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Assisted customers with questions
- Managed customer accounts
- Handled billing issues and order inquiries
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
Oral Surgery Assistant
Oral and Maxillofacial Surgery Associates of NM
01.2008 - 01.2013
- Assisted surgeon during procedures which included:
- Extractions
- Bone grafts
- Implants (Nobel Biocare, 3M, Straumann)
- Jaw fractures
- Tori removal
- Tissue grafts
- Sinus Lifts
- Expose & Ligates
- Frenectomies
- Biopsies
- PRP
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Managed charts / patients records
- Took various types of x-rays (Cephs, panos, 3-D, peri apicals and bitewings)
- Monitored patients vitals : 02, blood pressure and heart rate during sedation
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
- Promoted exceptional patient experiences from initial contact through post-operative followups.
- Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
Loan Processor / Teller/ Member Services
US NM Federal Credit Union (AKA US Eagle CU)
05.2004 - 04.2007
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Ensure members understood the terms and agreements of loan
- Prepared MVD paperwork
- Managed members' accounts
- Opened / closed accounts
- Handled cash
- Filled in for receptionist when needed
Education
Dental Assistant Certificate - Dental Assisting
Apollo College
Albuquerque, NMReal Estate License - Real Estate
Kaplan College
Denver, CO08.2022
Diploma -
Manzano High School
Albuquerque, NM05.2002
Skills
- Client relations
- Excellent customer service (100% / 5 star ranking previous job)
- Proficient in Computer Applications
- (Microsoft Word, Office, Excel, Google docs)
- Dentrix
- Proficient Data Entry
- Typing (50 words per minute)
- Efficient Record Management
- Accurate 10-Key Skills
- Excellent Telephone Etiquette
- Energetic and positive attitude
- Organized
- Reliable
- Innovative Thinking
- Motivated and self-starter
Certified Notary Public
August 2024 - August 2028
Timeline
Realtor
InMotion Group Properties
08.2022 - Current
Customer Service Chat Representative
Ezcater
03.2019 - 04.2020
Oral Surgery Assistant
Oral and Maxillofacial Surgery Associates of NM
01.2008 - 01.2013
Client Service Associate
Morgan Stanley
04.2007 - 07.2007
Loan Processor / Teller/ Member Services
US NM Federal Credit Union (AKA US Eagle CU)
05.2004 - 04.2007
Dental Assistant Certificate - Dental Assisting
Apollo College
Real Estate License - Real Estate
Kaplan College
Diploma -
Manzano High School
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