Evaristo Rodriguez
El Paso
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Dollar Tree Stores
El Paso
06.2021 - 06.2023
- Assisted customers in locating products and answering inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed cash register transactions accurately and efficiently.
- Stocked shelves and replenished inventory as needed throughout the day.
- Engaged customers with friendly service to enhance shopping experience.
- Monitored product expiration dates and removed outdated items promptly.
- Collaborated with team members to ensure smooth store operations.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Shift Manager
Arby's Roast Beef
El Paso
06.2015 - 06.2019
- Oversaw daily operations and ensured compliance with company standards.
- Managed team schedules and assigned tasks to optimize workflow efficiency.
- Trained new employees on procedures, customer service, and food safety protocols.
- Implemented promotional campaigns to enhance customer engagement and sales growth.
- Conducted performance evaluations and provided feedback to team members regularly.
- Resolved customer complaints quickly while maintaining a positive dining experience.
- Facilitated communication between staff and upper management to improve processes.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Reinforced rules to promote superior employee performance.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Directed and led employees and team members on effective operations, methods and procedures.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
- Communicated with other shift managers to facilitate continuum of customer service.
Main Cook
Golden Corral Buffet and Grill
El Paso
02.2006 - 12.2012
- Prepared a variety of dishes following established recipes and standards.
- Managed food inventory to ensure freshness and minimize waste.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Assisted in menu planning by providing input on seasonal ingredients and trends.
- Collaborated with team members to optimize kitchen workflow during peak hours.
- Prepared ingredients for use in cooking and serving food.
- Created daily specials utilizing seasonal ingredients available on hand.
- Trained new kitchen staff in proper cooking techniques, recipes, and plating of dishes.
- Ensured that all dishes were prepared to the highest standards, according to restaurant specifications.
- Checked temperatures of ovens and other appliances to ensure safe operation during shifts.
- Adhered to sanitation policies while preparing meals.
- Supervised food preparation staff to deliver high-quality results.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Managed kitchen staff, ensuring efficient workflow and high-quality food production.
- Maintained accurate records of food costs, consumption, and wastage.
- Trained new kitchen staff on cooking techniques and kitchen procedures.
Education
Business Associate - Business Associate
Northwest Vista College
San Antonio, TX 06.2016 - 06.2018
Evaristo Rodriguez
El Paso, TXSkills
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Team collaboration
- Conflict resolution
- Promotional strategies
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Relationship building
- Relationship selling
- Teamwork and collaboration
- Inventory control procedures
- Product promotions
- Excellent communication skills
- Exceeds sales goals
- Guest relations
- Exceptional customer service
- Excellent people skills
- Calm demeanor
- Persuasion techniques
- Energetic self-starter
- Merchandise display
- Policy and procedure adherence
- Multi-tasking strength
- Prospecting and telemarketing
- Verbal/written communication
- Flexible schedule
- Merchandising
- Money transfer systems
- Reading comprehension skills
- Goal tracking
- Self-checkout assistance
- Complex Problem-solving
Timeline
Sales Associate
Dollar Tree Stores
06.2021 - 06.2023
Business Associate - Business Associate
Northwest Vista College
06.2016 - 06.2018
Shift Manager
Arby's Roast Beef
06.2015 - 06.2019
Main Cook
Golden Corral Buffet and Grill
02.2006 - 12.2012
Evaristo Rodriguez