Eve Delgado
Mesquite,TX
Summary
Dynamic optician with a proven track record at Walmart Optical, excelling in customer service and inventory management. Adept at enhancing patient satisfaction through expert lens education and precise fittings. Strong organizational skills and critical thinking drive efficient operations, ensuring exceptional care and support for diverse clientele.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optician
Walmart Optical
Quinlan, TX
02.2024 - Current
- Managed inventory of eyeglass frames, lenses, and other optical supplies to ensure an adequate supply for patient needs
- Performed repairs and adjustments on eyeglasses to ensure proper fit and comfort for patients
- Educated patients on various lens options, coatings, and treatments to help them make informed decisions about their eyewear
- Maintained accurate records of patient information, prescriptions, and orders using electronic health record systems
- Assisted with frame selection by considering factors such as face shape, prescription requirements, and personal style preferences
- Collaborated with opticians to verify accuracy of prescription orders before dispensing eyeglasses or contact lenses to patients
- Provided exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring overall satisfaction
- Collaborated with insurance providers to process claims efficiently while adhering to billing guidelines
- Maintained a clean and organized work area according to industry standards for infection control
- Participated in continuing education courses related to advancements in optical technology
- Achieved a high level of accuracy when measuring pupillary distance (PD) for precise fitting of glasses
- Assisted in the fitting and adjustment of specialty eyewear, such as safety glasses or sports goggles
- Performed basic repairs on frames, including soldering, replacing nose pads, and tightening screws
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Assisted in the selection and ordering process for specialized lenses such as progressive or bifocal lenses
- Demonstrated strong attention to detail when verifying accuracy of prescription orders before dispensing eyewear
- Maintained an organized filing system for patient records and prescriptions to ensure easy retrieval when needed
Childcare Provider
Self-Employed
Wylie, TX
11.2020 - 01.2021
- Responsible for the care of children aged 2 to 12. Responsibilities included tutoring, planning engaging activities, extra-curricular scheduling, and focused attention to the unique needs of each individual child.
Warehouse Associate
Amazon Warehouse
Coppell, TX
06.2020 - 10.2020
- Pick/pack for inbound merchandise
Retail Associate
Pet Supplies plus
Garland, TX
05.2018 - 11.2018
- As a Retail associate I was expected to engage with clients and have the capability to convey pet knowledge; proficiency acquired within 15 days of hire date. A must have of an enthusiastic verbal communication, while living out the Mission Statement and Core Values of the Company.
- Assisted in display maintenance, shelf maintenance, and store housekeeping.
- Assisted in stocking shelves, receiving of merchandise, and monitoring floor stock.
- Accurately and efficiently completed all sales transactions and maintained proper cash accountabilities at POS register.
- Communicated guest requests to management.
- Adhered to all Company policies, procedures, and practices.
- And any other duties as assigned by management.
Pharmacy Technician
Walgreen's
Dallas, TX
07.2017 - 12.2017
- Administrative duties such as answering phones, greeting patients, and entering/updating information in databases.
- Also maintained inventory, organized medications for pharmacists to dispense, prepared reports, and referred inquiries to the pharmacists.
- Maintained a safe and clean work area and complied with procedures and policies.
Photo lab Technician
Walgreens
Dallas, TX
04.2017 - 07.2017
- Operated photography equipment and kiosks, developing and pricing photo orders, and completing order envelopes for customers.
Cashier
Walgreens
Dallas, TX
01.2017 - 04.2017
- Delivered a distinctive and delightful customer experience.
- Registered sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.
- Customer Experience: Engaged customers by greeting them and assisting with products and services.
- Resolved customer issues and answers questions to ensure a positive customer experience.
- Developed strong relationships with customers.
- Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.
- Recommended items for sale to customers and took customers to aisle when possible.
- Kept counters and shelves clean and well merchandised, took inventory, and maintained records.
- Checked in and priced merchandise as required or as directed by store manager or communicated by the shift leader.
Education
High School Diploma -
Private School
Dallas, Texas01.2017
Skills
- Customer service and support
- Leadership and teamwork
- Attention to detail
- Web accessibility
- Retail sales
- Organizational skills
- Prescription verification
- Record keeping
- Safety protocols
- Insurance verification
Certification
Driver's License, 07/01/23, 09/30/31
Timeline
Optician
Walmart Optical
02.2024 - Current
Childcare Provider
Self-Employed
11.2020 - 01.2021
Warehouse Associate
Amazon Warehouse
06.2020 - 10.2020
Retail Associate
Pet Supplies plus
05.2018 - 11.2018
Pharmacy Technician
Walgreen's
07.2017 - 12.2017
Photo lab Technician
Walgreens
04.2017 - 07.2017
Cashier
Walgreens
01.2017 - 04.2017
High School Diploma -
Private School