Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelin Montiel

Las Vegas,NV

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

1
1
Language
10
10
years of professional experience

Work History

Server

Brewdog
Las Vegas
12.2022 - Current
  • Delivered exceptional customer service in a fast-paced brewery environment.
  • Maintained cleanliness and organization of dining area and bar stations.
  • Assisted in training new staff on menu offerings and service standards.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Engaged with customers to provide recommendations and enhance their experience.
  • Adapted quickly to changing customer demands during busy shifts effectively.
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Informed customers of daily specials and signature menu items.

Server

PBR Rock Bar & Grill
Las Vegas, Nevada
01.2018 - 08.2021
  • Delivered exceptional customer service in a fast-paced brewery environment.
  • Adapted quickly to changing customer demands during busy shifts effectively.
  • Took orders from customers accurately and in a timely manner.

Host

Rainforest Cafe
Las Vegas, Nv
03.2016 - 08.2018
  • Greeted guests warmly and ensured positive first impressions.
  • Managed reservations and organized seating arrangements efficiently.
  • Assisted servers by coordinating guest flow during peak hours.
  • Provided menus and explained daily specials to guests.
  • Maintained cleanliness and organization of the host area.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.

Education

Southeast Career Technical Academy
Las Vegas, Nv

Skills

  • Customer Service
  • POS System Operation
  • Works Well Under Pressure
  • Reliable & Punctual
  • Quick Learner
  • Multitasking
  • High-Volume Sales Experience
  • Strong teamwork skills

Languages

Spanish
Native/ Bilingual

Timeline

Server

Brewdog
12.2022 - Current

Server

PBR Rock Bar & Grill
01.2018 - 08.2021

Host

Rainforest Cafe
03.2016 - 08.2018

Southeast Career Technical Academy
Evelin Montiel