Evely Delabra - Zacarias
Santa Maria,CA
Summary
Dynamic professional with a proven track record at McDonald's in enhancing team performance and elevating customer satisfaction. Expertise in cash handling and team leadership, coupled with strong multitasking abilities. Consistently exceeded performance goals by implementing innovative solutions and delivering exceptional service. Committed to fostering a positive work environment that drives success.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
TJ Max
San Luis Obispo, CA
06.2022 - Current
- Assisted customers with product selection, providing expert advice on products and services offered by the store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Provided guidance and support to team members, helping them develop their skills.
- Handled returns and exchanges according to company policies.
- Trained new hires on retail processes, customer service techniques, and safety protocols.
- Cleaned shelves, counters and tables to maintain organized store.
Manager
McDonald's
Russellville, AR
11.2018 - 02.2022
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed accounts payable, accounts receivable and payroll.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Cashier Team Lead
McDonald's
Russellville, AR
08.2018 - 10.2018
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Janitorial Cleaner
Conserve Fuel
Santa Maria, CA
03.2017 - 07.2018
- Serviced, cleaned and restocked restrooms.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Managed cash register and processed customer transactions with high accuracy.
- Prepared daily records of food and gas sales and balanced register drawers.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Restocked supplies such as paper towels, napkins, cups when necessary.
Baker Worker
Jovi's Delights
Santa Maria, CA
01.2016 - 01.2017
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Mixed dough using electric mixers following specific recipes provided by head chef.
- Stocked shelves with bakery products ensuring freshness dates were up to date.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
Education
High School Diploma -
Pioneer Valley Highschool
Santa Maria, CA06-2015
Some College (No Degree) - Photography
Allan Hancock College
Santa Maria, CASkills
- Customer service
- Team leadership skills
- Multitasking Abilities
- Bilingual
- Management
- Cash handling expertise
- Multitasking and organization
- Reliability and punctuality
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier Team Lead
TJ Max
06.2022 - Current
Manager
McDonald's
11.2018 - 02.2022
Cashier Team Lead
McDonald's
08.2018 - 10.2018
Janitorial Cleaner
Conserve Fuel
03.2017 - 07.2018
Baker Worker
Jovi's Delights
01.2016 - 01.2017
High School Diploma -
Pioneer Valley Highschool
Some College (No Degree) - Photography
Allan Hancock College
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